Senior Relationship Officer Wheels

Au Small Finance Bank Ltd.; Kanchipuram; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited in India seeks a Senior Relationship Officer Wheels to act as primary interface with customers and channels for business sourcing.

You will drive targets, generate dealer leads, verify documents, ensure vehicle delivery, and maintain relationships with authorized dealers while upholding compliance and transparency.

Ideal candidates have 0–3 years in banking sales, strong communication, and willingness to travel for field work.

Qualifications

• 0–3 years of field sales or relationship banking experience
• Strong interpersonal and communication skills
• Experience with vehicle financing or dealer networks is a plus

Responsibilities

• Achieve assigned targets and meet monthly thresholds.
• Generate leads and close deals with customers and dealers.
• Assess customer profile and collect documents for credit approval.
• Ensure vehicle delivery from dealer and monitor pricing integrity.
• Follow up on deferrals and post-disbursement documentation.
• Source only from authorised dealers and empanelled channels.
• Manage relationships with dealers and referrals to drive volumes.
• Ensure asset verification and handle early default cases.
• Provide timely servicing of customer requests.

Skills

Customer focus

Digital apps

Attention to detail

Growth mindset

Tools

CRM software

Job description

Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Senior Relationship Officer Wheels

Position description: Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities

• 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• 2. Generate potential business leads from sourcing channels, follow up and bring it to closure
• 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• 5. Follow up and collect deferrals and post disbursement documents in a timely manner.
• 6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
• 7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.
• 8. Ensure Asset verification and Non starter-Early default cases and build relationships
• 9. Ensure timely servicing of customer service requests

Additional Responsibilities

• 1. No false commitments in the market place/ Misselling strictly not allowed
• 2. No cash transactions without official reciepts
• 3. share all relevant information with seniors promptly.
• 4. To understand the core of the bank's business philosophy and methodology
• 5. Explain terms and conditions to the customer with full transparency and clarity
• 6. Provide timely feedback on customers to the channels

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required work experience

• Years of experience: 0 to 3

Key Performance Indicators

Business Volume, Average Ticket size, Boarding rate

Required Competencies

• 1. Customer-centric mindset and actions
• 2. adept at handling digital business apps and software
• 3. hard work and detail-orientation
• 4. eager to learn and grow as a banking professional
• 5. positive mindset, ethical and high integrity
• 6. Bias for Action and Urgency
• 7. ownership and accountability for results

Required Knowledge

• 1. Knowledge of documents pertaining to vehicle sale / purchase
• 2. Aptitude for sales & marketing - lead generating activities
• 3. Persistence and patience in dealing with clients
• 4. Target Market Knowledge - Local Area geography familiarity
• 5. Familiarity with Digital applications
• 6. Detailed data collection/recording

Required Skills

• 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• 2. Relationship Management - Client-Centric Approach, respectful
• 3. Sales Forecasting & Reporting

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to extensive field travel/work4. Ability to handle work pressure and demanding clients
• Other:

Specific requirements

• Travel: High
• Vehicle: 2-wheeler
• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank2. Non-disclosure of confidential information about bank, clients3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
• Union Affiliation: