Senior Relationship Officer Wheels

AU Small Finance Bank; Coimbatore District; On-site; INR 360,000 - 540,000; Full time

Job summary

AU Small Finance Bank Limited is hiring a Senior Relationship Officer Wheels to serve as the primary interface between the bank and customers, as well as sourcing channels for business generation. The role involves interacting with dealers and customers to drive vehicle financing, manage documentation, and ensure timely delivery and post-disbursement servicing.

Ideal candidates have up to 3 years of experience in sales or banking, strong communication skills in regional languages, and the

Qualifications

• 0 to 3 years of relevant work experience.
• Familiarity with vehicle sale/purchase documents and banking processes.

Responsibilities

• Achieve monthly targets and productivity thresholds.
• Generate and convert leads from sourcing channels to closures.
• Assess customer profiles, collect docs, and refer for credit approval.
• Ensure delivery of vehicles from dealers/partners and monitor pricing integrity.
• Follow up deferrals and post-disbursement documents in a timely manner.
• Sourcing from authorized dealers and empaneled channels only; avoid third-party sourcing.
• Maintain relationships with dealers, associates, and referrals to generate volume.
• Verify assets and manage early/default cases; build relationships.
• Provide timely servicing of customer service requests.

Skills

Professional Communication

Relationship Management

Sales Forecasting & Reporting

Job description

Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Senior Relationship Officer Wheels

Office Location:

Position description: Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• Generate potential business leads from sourcing channels, follow up and bring it to closure
• Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• Follow up and collect deferrals and post disbursement documents in a timely manner.
• Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
• Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.
• Ensure Asset verification and Non starter-Early default cases and build relationships
• Ensure timely servicing of customer service requests

Additional Responsibilities:

• No false commitments in the market place/ Misselling strictly not allowed
• No cash transactions without official reciepts
• share all relevant information with seniors promptly.
• To understand the core of the bank's business philosophy and methodology
• Explain terms and conditions to the customer with full transparency and clarity
• Provide timely feedback on customers to the channels

Required work experience

• Years of experience: 0 to 3

Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate

Required Competencies:

• Customer-centric mindset and actions
• adept at handling digital business apps and software
• hard work and detail-orientation
• eager to learn and grow as a banking professional
• positive mindset, ethical and high integrity
• Bias for Action and Urgency
• ownership and accountability for results

Required Knowledge:

• Knowledge of documents pertaining to vehicle sale / purchase
• Aptitude for sales & marketing - lead generating activities
• Persistence and patience in dealing with clients
• Target Market Knowledge - Local Area geography familiarity
• Familiarity with Digital applications
• Detailed data collection/recording

Required Skills:

• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• Relationship Management - Client-Centric Approach, respectful
• Sales Forecasting & Reporting

Required abilities

• Physical fitness
• Mental agility
• Ability to do extensive field travel/work
• Ability to handle work pressure and demanding clients

Specific requirements

• Travel: High
• Vehicle: 2-wheeler
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank2. Non-disclosure of confidential information about bank, clients3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.