Senior Relationship Manager - GL North

Bajaj Finserv Limited; Udaipur District, Nimbahera; On-site; INR 300,000 - 500,000; Full time

Job summary

Bajaj Finserv Limited seeks a Field Officer to conduct village surveys, source new customers, and form JLG groups. You will be responsible for collections, ensuring timely recoveries, and maintaining healthy borrower relationships in assigned villages.

You will coordinate with branch staff for approvals and disbursements, promote financial literacy, and adhere to SOPs. A strong on-ground presence and disciplined reporting are essential for success.

Qualifications

• Ability to conduct village surveys and explain product offerings
• Source new customers and form groups in assigned locations
• Manage collections as per schedule and ensure recovery timelines
• Promote financial literacy among borrowers and maintain healthy relationships
• Ensure 100% compliance with SOPs and branch operating model

Responsibilities

• Conduct village surveys and prospecting in selected villages
• Source new customers in allocated locations and form JLG groups
• Collect information for sourcing, data entry/upload on LOS
• Coordinate with Branch Manager for approvals and with Credit Ops for disbursements
• Plan and execute center meetings; ensure participation and cross-sell opportunities
• Ensure collections on scheduled days and deposit recoveries as per SOP
• Perform end-use monitoring of loans
• Maintain cordial relationships with borrowers and ensure compliance
• Prepare daily task reports for Branch Manager
• Reconcile recovery dispositions with Credit and Ops Officer
• Maintain center meeting discipline and SOP adherence

Skills

Customer prospecting

Sourcing loans

Collections management

Financial literacy

SOP compliance

Tools

LOS (Loan Origination System)

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 500 customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio