Relationship Manager - GL North

Bajaj Finserv Limited; Jalore; On-site; INR 180,000 - 240,000; Full time

Job summary

Bajaj Finserv Limited is seeking a field officer to execute village surveys, source new MFI customers, and manage a JLG portfolio. You will verify documents, collect data, and coordinate with branch staff to ensure timely disbursements and strict SOP adherence.

The role requires strong on-ground engagement, financial literacy promotion, and regular reporting to the Branch Manager. You will maintain healthy borrower relationships and drive collections in your allocated area.

Qualifications

• Experience in field-based microfinance operations.
• Ability to conduct village surveys and prospecting.
• Familiarity with KYC/document collection and data entry as per SOP.

Responsibilities

• Conduct village surveys and prospecting in selected villages, explain BFL MFI JLG offerings.
• Source new customers, form JLG groups and promote financial literacy.
• Collect required loan information and verify documents, follow sourcing SOP.
• Coordinate with branch staff for approvals and disbursements as per process.
• Plan and conduct center meetings with customers, ensure participation and handle queries.

Skills

Sourcing

Customer relations

Collections

JLG products

Documentation

Field operations

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 500 customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio