Senior Relationship Manager - GL North

Bajaj Finserv Limited; Agra District; On-site; INR 180,000 - 240,000; Full time

Job summary

Bajaj Finserv Limited in Agra district invites applications for a Field Officer to conduct village surveys, prospect new customers, form JLG groups, verify income and document eligibility while promoting financial literacy in communities served.

The role requires managing a portfolio of 450-500 borrowers, ensuring timely collections, maintaining healthy customer relationships, coordinating with branch staff for disbursements, and executing SOP-driven operations with discipline and integrity.

Qualifications

• Experience in microfinance field operations preferred.
• Strong communication and basic literacy in local language.
• Ability to manage a portfolio and conduct center meetings as per SOPs.

Responsibilities

• Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG offerings.
• Source new customers in allocated locations; form JLG groups and promote financial literacy.
• Collect information for sourcing; data entry/upload; validate documents on LOS per SOP.
• Coordinate with Branch Manager for approvals and Credit Ops for disbursements.
• Plan and conduct center meetings; ensure 100% borrower participation; handle queries and cross-sell as defined.
• Manage recovery activities; ensure deposits of recoveries per SOP and schedule.

Skills

Sourcing

Customer relationship

Collections

Data entry

Documentation

Tools

LOS

Job description

Job Summary

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.

Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450-500 customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio