Senior Centre Manager - MFI North

Bajaj Finserv Limited; Latehar; On-site; INR 180,000 - 240,000; Full time

Job summary

Bajaj Finserv Limited is seeking field staff to conduct village surveys, source new customers, form JLG groups, and promote financial literacy in assigned Jharkhand districts. The role includes data collection, document validation on LOS, and coordinating disbursements with branch teams.

Responsibilities cover planning center meetings, ensuring borrower participation, collections, end-use monitoring, and maintaining strong customer relationships while abiding by SOPs and conduct guidelines.

Responsibilities

• Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG offerings to attendees.
• Source new customers in allocated locations; form JLG groups and promote financial literacy.
• Collect sourcing data, perform data entry/upload and validate documents on LOS.
• Coordinate with Branch Manager for approvals and with Credit Ops for disbursements per process.
• Plan center meetings; ensure 100% borrower participation and address queries; promote top ups/cross-sell.
• Ensure collections per center meeting schedule; ensure deposit of recoveries as per SOP.
• Carry out end-use monitoring of loans as per process.
• Maintain healthy, cordial borrower relationships; ensure SOP compliance.
• Create daily task plan reports and submit to Branch Manager.
• Ensure recovery disposition reconciliation with Credit and Ops as per schedule.
• Maintain center meeting discipline and SOP/code of conduct.

Skills

Customer acquisition

Field outreach

People skills

Data entry

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of Phone number customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio