Senior Centre Manager - MFI GL North

Bajaj Finserv Limited; Rajgarh; On-site; INR 450,000 - 650,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Field Officer to carry out village surveys, source new customers, form JLG groups, and promote financial literacy in assigned locations.

You will coordinate with branch teams for disbursements, manage 450–500 borrowers, drive collections, monitor loan use, and maintain compliant relationships through field visits and daily reporting to the Branch Manager.

Qualifications

• Must perform village surveys and prospecting to source new customers.
• Form JLG groups and promote financial literacy among borrowers.
• Coordinate with branch staff for disbursements and approvals.
• Maintain 100% compliance with SOPs and code of conduct.

Responsibilities

• Conduct village surveys and prospecting in selected villages and explain offerings.
• Source new customers, form JLG groups, and promote financial literacy.
• Collect information for sourcing, data entry/upload and validate documents on LOS.
• Coordinate with Branch Manager and Credit Ops for disbursements.
• Plan center meetings, ensure 100% borrower participation, and resolve queries.
• Ensure collections per schedule and 100% recovery deposition per SOP.
• Monitor end-use of loans and maintain healthy borrower relationships.
• Submit daily task reports to Branch Manager.
• Maintain center meeting discipline and SOP compliance.

Skills

Village surveys

Prospecting

Customer sourcing

JLG groups

Financial literacy

Data entry

Disbursements

Center meetings

Collections

Recovery

End-use monitoring

Compliance

Reporting

Portfolio management

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 500 customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio