Senior Relations Manager - Mid Market - Surat

Birla Carbon; Surat; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Birla Carbon is seeking a Senior Relations Manager in Surat to drive sales growth, acquire new clients, and ensure timely loan disbursement. The position requires a Master's in Finance and 5-7 years of relevant experience in financial services.

The role involves engaging with clients, monitoring market trends, and improving operational efficiencies. Candidates should demonstrate strong relationship management skills and the ability to handle documentation effectively.

Qualifications

• 5‑7 years of relevant experience in financial services or related fields.

Responsibilities

• Drive pipeline funnel to achieve book size and market share.
• Acquire new clients by identifying potential leads and conversion strategies.
• Ensure timely loan disbursement with proper documentation.
• Monitor local market trends for expansion opportunities.
• Provide input to the Area Sales Manager to improve operational performance.

Skills

Sales Growth

Client Acquisition

Relationship Management

Loan Disbursement

Process Efficiency

Education

Masters in Finance

Job description

Senior Relations Manager – Mid Market – Surat

Aditya Birla Capital Limited (ABCL) is a leading financial solutions group offering a wide range of consumer and SME financial products across India, with a nationwide presence of more than 1,300 branches and 200,000+ agents and channel partners.

Eligibility Criteria

• Masters in Finance
• 5‑7 Years of Relevant Experience

Key Responsibilities

• Sales Growth
  • Drive pipeline funnel to achieve book size and market share.
  • Monitor local market trends and competitive offerings to identify expansion opportunities.
  • Ensure minimal client attrition through strong client engagement activities.
  • Regularly engage with investment bankers, chartered accountants, and brokers to source new business.
  • Raise escalation on delinquent cases/potential NPAs and closely monitor recovery through the team.
  • Track key accounts in the portfolio for business health and early warning signs of NPAs.
• Client Acquisition & Relationship Management
  • Acquire new clients by identifying potential leads and conversion strategies.
  • Increase area business volume through strong cross‑selling initiatives and innovative product offerings.
  • Cultivate deeper customer relationships by ensuring faster turnaround times in collaboration with Credit Analysts.
  • Utilize technology to improve operational efficiencies and responsiveness in customer service, ensuring retention of existing customers.
• Disbursal – Timely Loan Disbursement with Proper Documentation
  • Coordinate with internal stakeholders to process loan applications.
  • Respond to queries from internal teams to ensure timely and accurate disbursal.
  • Complete transactions with customers with the appropriate documentation.
  • Gather market intelligence on competitive strategies, policies, and processes regularly.
  • Share the collected market intelligence with the Area Sales Manager to adjust business tactics accordingly.
  • Track overdue accounts daily for the business and ensure timely collections.
  • Intervene to ensure collection on initial overdue accounts in a timely manner.
  • Ensure profitability by applying appropriate pricing strategies and processing fees.
  • Implement cost management initiatives on a timely and accurate basis.
• Organization Process Efficiency
  • Adhere to all processes for both pre and post‑sourcing activities.
  • Provide input to the Area Sales Manager for the Sales MIS to improve reporting and operational performance.

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.