Senior QA specialist - EMEA

Multiplier Technologies Private Limited; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Multiplier Technologies Private Limited is building a world-class Payroll Centre of Excellence with the Quality Assurance sub-vertical at its core to ensure accurate and compliant payroll across global operations. As a Senior Quality Assurance Specialist, you will be the frontline guardian of payroll accuracy and help design and run the QA framework from the ground up.

You will collaborate with payroll operations, transformation teams, and senior leadership to ensure every payroll cycle meets

Qualifications

• Skills & Competencies, Technical Skills, Nice to Have sections present but no specific items listed.

Responsibilities

• Proactive Quality Assurance
• Execute pre-payroll QA checks across assigned countries, including input data validation, variance analysis, and headcount reconciliation before every payroll run.
• Reactive Quality Assurance
• Conduct post-payroll output validation — gross-to-net accuracy checks, payslip sampling, payroll register reviews, and bank file reconciliation.
• Compliance & Statutory Quality Control
• Validate statutory filings, tax deductions, social contributions, and country-specific compliance requirements for assigned in-house countries.
• Vendor Quality Governance
• Execute the internal pre-QA layer for all vendor-processed payrolls — conducting mandatory variance analysis, headcount reconciliation, high-value transaction reviews, and payslip sampling before approving vendor output.
• KPI Monitoring & Reporting
• Own the monthly QA Scorecard for your assigned countries — tracking Error Rate, On-Time Payroll, Compliance Issues, Input Accuracy, and Rework Volume against defined targets.
• Continuous Improvement & SOP Contribution
• Identify gaps in existing QA controls and proactively propose enhancements to the QA checklist, control matrix, and operating procedures.

Job description

About Job

We are building a world-class Payroll Centre of Excellence at Multiplier, and the Quality Assurance sub-vertical is central to that vision. As a Senior Quality Assurance Specialist, you will be the frontline guardian of payroll accuracy and compliance across our global operations.

This is not a traditional audit role. You will be an active participant in building and running the QA control framework from the ground up — designing proactive checks, conducting variance analysis, governing vendor quality, and driving continuous improvement across multi-country payroll cycles.

You will work closely with the payroll operations team, the functional transformation team, and senior leadership to ensure that every payroll cycle we run meets the highest standards of accuracy, compliance, and timeliness. You will play a direct role in Multiplier’s ambition to achieve near-zero payroll errors at scale.

While the Kep responsibilities will primary involve setting up the foundation for the Quality Assurance vertical, it will also become your responsibility to convert this into an auto pilot process, where we ensure zero people driven activities and convert these into a highly efficient process driven vertical.

Skills & Qualification

• Skills & Competencies

• Technical Skills

• Nice to Have

Responsibilities

• Proactive Quality Assurance

• Execute pre-payroll QA checks across assigned countries, including input data validation, variance analysis, and headcount reconciliation before every payroll run.

• Reactive Quality Assurance

• Conduct post-payroll output validation — gross-to-net accuracy checks, payslip sampling, payroll register reviews, and bank file reconciliation.

• Compliance & Statutory Quality Control

• Validate statutory filings, tax deductions, social contributions, and country-specific compliance requirements for assigned in-house countries.

• Vendor Quality Governance

• Execute the internal pre-QA layer for all vendor-processed payrolls — conducting mandatory variance analysis, headcount reconciliation, high-value transaction reviews, and payslip sampling before approving vendor output.

• KPI Monitoring & Reporting

• Own the monthly QA Scorecard for your assigned countries — tracking Error Rate, On-Time Payroll, Compliance Issues, Input Accuracy, and Rework Volume against defined targets.

• Continuous Improvement & SOP Contribution

• Identify gaps in existing QA controls and proactively propose enhancements to the QA checklist, control matrix, and operating procedures.