Senior Project Manager (Online Market Research) - immediate joiners preferred

InnovateMR; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

InnovateMR is seeking a Client Services Project Manager in Dadri, Uttar Pradesh, to oversee online research projects while fostering strong client relationships. The ideal candidate will have 4+ years of experience in marketing research, be detail-oriented, and possess strong analytical skills.

This role demands multitasking under pressure and effective communication. Responsibilities include managing projects, coordinating with internal and external teams, and securing repeat business with clients.

Immediate joiners will be preferred.

Qualifications

• Minimum 4+ years of quantitative marketing research or client service experience.
• Ability to communicate effectively both verbally and in writing.
• Experience managing vendors is preferable.

Responsibilities

• Manage multiple projects simultaneously with high quality standards.
• Coordinate with internal teams and external vendors.
• Maintain strong relationship with clients throughout projects.

Skills

Analytical/problem solving skills

Multitasking

Communication skills

Detail-oriented

Vendor management

Education

Degree in marketing research or equivalent

Tools

Excel

Web-based survey tools

Job description

The Client Services Project Manager is a market research professional responsible for managing and overseeing the execution of online research projects while cultivating strong client relationships. Executing projects with minimum oversight from management, the incumbent will ensure project plans, schedules and outcomes are achieved meeting the client’s requirements and specifications. Incumbents will coordinate with internal departments and lead communication externally and internally in order to complete projects on time, within budget while maintaining strict quality and customer satisfaction standards. This role would suit a motivated professional who enjoys fostering relationships in a team setting, while embracing independent responsibility over their work.

Only Shortlisted Candidates will be contacted.

Essential Functions

• Manage multiple projects simultaneously to the highest quality and communicative standards.
• Initiate and participate in a kickoff call with the client to confirm the project specifications and timing: Ensures project design meets client needs by providing consultation to clients concerning online or mobile research best practices.
• Coordinate with internal teams and external vendors; schedules including but not limited to, project timing, sampling, data collection, and quality assurance.
• Check questionnaire, survey links and redirection for accuracy prior to going to the field.
• Maintain high quality survey setup design including prescreening, quotas and sample balance.
• Continually monitor project progress, proactively troubleshooting issues and identifying and implementing realistic and cost effective solutions.
• Manages third‑party partners and outsourcing vendors to deliver the highest levels of client satisfaction.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. And keeping accurate records of discussions or correspondence with customers.
• Assist with mentor and grooming of APM/PM Project Managers.
• Communicates with Operations Management to apprise of study status and any issues that require help.
• Maintain project files, including complete documentation and audit trail.
• Maintain strong relationship with the client during the entire project process, reporting regularly to the client on their deliverables in order to ensure outstanding customer satisfaction.
• Run complex jobs for both major and high‑growth potential clients.
• Assist sales and finance personnel in process as required.
• Assist with client SOPs, internal SOPs and internal process feedback.
• SME (subject matter expert) on assigned processes.
• Support existing account relationships to ensure they remain healthy, productive, profitable and mutually beneficial, with a goal of securing repeat business and achievement of targeted revenues.

Qualifications

• Minimum 4+ years of demonstrated quantitative marketing research and/or client service experience in a client facing capacity.
• Demonstrated strong analytical/problem solving and organizational skills.
• Demonstrated ability to multi‑task while working independently in a fast paced environment.
• Must be detail oriented, flexible and resourceful.
• Must adhere to the highest level of customer satisfaction standards in the industry.
• Must to be able to communicate effectively both verbally and in writing.
• Must be able to thrive in a start‑up environment and entrepreneurial environment.
• A degree in marketing research or equivalent technical knowledge is considered an asset.
• Experience managing vendors is preferable.
• Adept at using technological resources including Excel and an aptitude to use web‑based survey tools.

Immediate joiners will be given preference.