Senior Program Manager , Workplace Support GREF

Amazon; Hyderabad; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Amazon's Global Real Estate and Facilities (GREF) seeks a results-driven Program Manager to lead operational excellence initiatives within Workplace Support. This role drives end-to-end delivery, standardizes processes, and oversees change management across a global portfolio supporting offices in 60+ countries and 300,000+ staff.

The ideal candidate brings strong project management, a passion for continuous improvement, and a modern mindset toward AI-enabled operations.

Qualifications

• 5+ years working cross functionally with tech and non-tech teams.
• 5+ years of program or project management experience.
• 5+ years of delivering cross functional projects.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Lead end-to-end project delivery and operational excellence initiatives.
• Drive process standardization and change management across a global portfolio.
• Partner with facilities management, service delivery partners and regional stakeholders.
• Oversee training programs enabling operational teams to perform at their best.

Skills

Cross-functional collaboration

Program management

Project delivery

Data-driven improvements

Education

Master's degree or MBA

Job description

Description
Amazon's Global Real Estate and Facilities (GREF) is seeking a results-driven and agile Program Manager to lead operational excellence initiatives within our Workplace Support function. This role will drive end-to-end project delivery, process standardization, and change management across a global portfolio supporting corporate offices in more than 60 countries and a workforce of 300,000+ employees.

Description

Amazon's Global Real Estate and Facilities (GREF) is seeking a results-driven and agile Program Manager to lead operational excellence initiatives within our Workplace Support function. This role will drive end-to-end project delivery, process standardization, and change management across a global portfolio supporting corporate offices in more than 60 countries and a workforce of 300,000+ employees.

The ideal candidate combines strong project management expertise with a passion for continuous improvement and a modern mindset toward AI-enabled operations. You will partner with facilities management teams, service delivery partners, and regional stakeholders to deliver programs that measurably improve service quality, reduce defects, and elevate the employee experience. A secondary but critical dimension of this role involves overseeing the development and adoption of training programs that enable operational teams to perform at their best.

We are looking for someone who thrives in ambiguity, moves fast, learns faster, and is energized by building scalable solutions in a complex, global environment.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Dev Center India - Hyderabad

Job ID: A10497264