Senior Program Manager, Sub-Same Day Delivery

Amazon Inc.; Bengaluru; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Amazon Inc. in Bengaluru seeks a Senior Program Manager III for Sub-Same Day Delivery to define and drive strategy, own critical metrics, and lead cross-functional initiatives across Category, Sellers, Operations, Supply Chain, and Delivery Experience.

You will navigate ambiguity, make data-driven decisions, and communicate progress to directors and senior leadership while establishing mechanisms to track speed, scale, and customer impact.

Qualifications

• 5+ years of cross-functional experience with tech and non-tech teams.
• 5+ years of program or project management experience.
• 5+ years of delivering cross-functional projects experience.
• Experience defining program requirements and using data/metrics to determine improvements.

Responsibilities

• Define program strategy, set objectives, and drive improvements quantified with metrics across the SSD selection expansion initiative.
• Lead cross-functional alignment with Category, Sellers, Operations, and Supply Chain teams to prioritize and execute strategic projects that grow the program.
• Analyze data to identify opportunities, mitigate risks, and make trade-offs between speed, effort, and deliverables.
• Author strategy documents and communicate progress and outcomes clearly to directors and senior leadership.
• Establish mechanisms for tracking key business metrics such as speed perception and program scale, ensuring alignment with objectives.

Skills

Cross-functional collaboration

Program/Project management

Data-driven decision making

Metrics tracking

Education

Master's degree or MBA

Job description

Senior Program Manager, Sub-Same Day Delivery

Are you energized by solving complex problems at the intersection of strategy and execution? Amazon's Sub-Same Day (SSD) program is rapidly scaling to meet growing customer expectations for ultra-fast delivery. As the team invests in expanding selection and reach, this is a pivotal moment to shape how millions of customers experience speed.

As a Program Manager III, you will define and drive the strategy for scaling SSD selection, own critical business metrics, and lead cross-functional initiatives that span Category, Sellers, Operations, Supply Chain, and Delivery Experience teams. You will navigate ambiguity, make data-informed decisions, and influence senior stakeholders to align on a shared vision — all while ensuring the program delivers measurable customer impact.

Key job responsibilities

• - Define program strategy, set objectives, and drive improvements quantified with metrics across the SSD selection expansion initiative
• - Lead cross-functional alignment with Category, Sellers, Operations, and Supply Chain teams to prioritize and execute strategic projects that grow the program
• - Analyze data to identify opportunities, mitigate risks proactively, and make trade-offs between speed, effort, and deliverables
• - Author strategy documents and communicate progress and outcomes clearly to directors and senior leadership
• - Establish mechanisms for tracking key business metrics such as speed perception and program scale, ensuring the program stays aligned with organizational objectives

A day in the life

You will split your time between strategic planning and hands-on program execution. Mornings might involve reviewing metrics dashboards and preparing narratives for leadership reviews, while afternoons are spent in working sessions with partner teams to unblock dependencies or refine selection expansion plans. You will regularly facilitate alignment discussions across functions, synthesize competing priorities into clear recommendations, and course-correct when data signals a shift is needed.

About the team

The SSD team's mission is to make Amazon the preferred shopping destination when customers need a product right now or at a specific time. We curate products where delivery in hours makes a material difference to the purchase decision and ensure customers can easily discover this selection. We're actively scaling selection and coverage, and you will play a central role in shaping that trajectory from both a strategic and operational perspective.

Basic Qualifications

• - 5+ years of working cross functionally with tech and non-tech teams experience
• - 5+ years of program or project management experience
• - 5+ years of delivering cross functional projects experience
• - Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• - 2+ years of driving process improvements experience
• - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.