Senior Program Manager, Global Catalog Operations

Amazon; Chennai District; On-site; INR 3,000,000 - 5,500,000; Full time

Benefits offered by this job

Disability accommodations available

Job summary

Amazon is seeking a highly skilled Senior Program Manager for Catalog Support Operations. You will lead significantly complex initiatives, drive cross-functional programs, and deliver results with a bias for action in a fast-paced environment.

The role requires strong analytical and communication skills, ability to navigate ambiguity, and proactive risk management across diverse teams within Amazon.

Qualifications

• 5+ years cross-functional collaboration with tech and non-tech teams.
• 5+ years of program or project management experience.
• 5+ years delivering cross-functional projects.
• Experience defining program requirements using data and metrics.

Responsibilities

• Drive projects across internal and external teams to meet the plan with quality.
• Communicate updates during reviews and key milestones.
• Analyze datasets to derive actionable insights and inform decisions.
• Document customer pain points, opportunities, data insights and recommendations for leadership.
• Monitor potential issues and implement mitigations.
• Develop performance metrics to drive business results.
• Identify root causes of defects and lead elimination efforts.
• Escapes to owners and ensures resolutions are delivered.
• Work within time constraints to meet critical business needs.

Skills

Cross-functional teamwork

Program management

Project management

Data-driven decisions

Education

Master's degree or MBA

Job description

Description

Amazon is seeking highly skilled and motivated program manager for Catalog Support Operations team. As a Senior Program Manager, you manage significantly complex initiatives that cut across multiple teams. You drive clarity in extremely ambiguous situations, where even the strategy itself may not be defined. You work with multiple teams across various orgs in Amazon to drive programs to closure. You make trade off calls and proactively escape potential risks to leadership and strive to put contingencies in place. You do all of these tasks by leveraging your strong analytical skills and ability to analyze and derive insights from data. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a fast-paced environment and exercise sound judgment where clear guidelines may not exist. An ideal candidate in this role is a force multiplier who solves complex logistics challenges and possess a bias to get things done and deliver results.

Key job responsibilities

• Drive projects and programs that require collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality

• Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews

• Data-driven and deal with fragment datasets to discern insights

• Write effective documents to highlight customer pain points, opportunity size, data insights, customer/stakeholder anecdotes and recommendations to drive executive decision making

• Proactively monitor, identify and prevent potential issues

• Develop performance metrics to assist with driving business results

• Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency

• Must be able to systematically escape problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience

• 5+ years of program or project management experience

• 5+ years of delivering cross functional projects experience

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.