Senior Program Manager - Enterprise ERP / CRM / SAP

RTX (Raytheon); Bengaluru; Hybrid; INR 4,500,000 - 6,500,000; Full time

Job summary

RTX Bangalore is seeking an experienced Senior Program Manager to lead global Digital Transformation programs with emphasis on ERP, CRM, SAP and enterprise applications. You will partner with onshore and offshore teams to ensure delivery of complex initiatives.

The role requires strong executive stakeholder engagement and ability to manage cross‑functional teams across North America, India, and Europe in Agile and Hybrid delivery models.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• 10+ years of progressive Program and Portfolio Management experience within large enterprise organizations.
• Demonstrated experience leading enterprise-wide ERP, CRM, and SAP transformation programs.
• Strong experience working directly with North American teams.

Responsibilities

• Lead enterprise programs across ERP, CRM, SAP and other enterprise applications.
• Develop and execute integrated program plans with scope, schedule, budget, and risks.
• Drive governance, executive reporting, and portfolio health reviews.
• Partner with architects, product managers, and delivery teams to ensure successful delivery.

Skills

ERP & CRM transformation

SAP ECC/S4HANA knowledge

Global program leadership

Education

Bachelor's degree in Computer Science, Engineering, Information Systems

Master's degree or MBA preferred

Tools

SAP ERP

Salesforce/Dynamics

SAP CRM

Job description

Date Posted: 2026-09-16
Country: India
Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type: Hybrid

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Location: Bangalore
Function: Digital Technology (Global PMO)
Reports To: Director / Head of Global PMO

Role Summary

We are seeking an experienced Senior Program Manager to lead large-scale, global Digital Transformation programs with a strong focus on ERP, CRM, SAP, and enterprise business applications. This role is ideal for a seasoned leader who combines strategic program leadership with hands‑on technical program management and has successfully delivered complex initiatives for global organizations.
The successful candidate will possess deep experience working with North American and other onshore business teams, leading globally distributed delivery organizations, and driving execution across Agile and Hybrid delivery models. This individual will partner closely with executive stakeholders, business leaders, product teams, architects, and engineering organizations to ensure predictable delivery of strategic business outcomes.

Key Responsibilities

Enterprise Program Leadership

Lead multiple complex, cross‑functional technology programs across ERP, CRM, SAP, and enterprise applications.
Develop and execute integrated program plans encompassing scope, schedule, budget, dependencies, risks, and business outcomes.
Drive enterprise‑wide program governance, executive reporting, and portfolio health reviews.
Ensure delivery aligns with organizational strategy, architecture standards, and business priorities.

Technical Program Management

Possess strong technical acumen to effectively collaborate with Solution Architects, Engineering Managers, Product Owners, and Delivery Teams.
Manage end‑to‑end implementation activities including integrations, data migration, infrastructure readiness, testing, cutover, and deployment.
Facilitate technical decision‑making while balancing business priorities and delivery risks.

ERP / SAP / CRM Delivery

Lead enterprise implementations involving SAP (ECC/S4HANA preferred), CRM platforms (Salesforce, Dynamics, SAP CRM, or similar), middleware, and enterprise integrations.
Coordinate large‑scale transformation initiatives involving Finance, Supply Chain, Manufacturing, Procurement, Customer Service, Sales, or Operations.
Ensure successful adoption through effective stakeholder engagement and organizational change coordination.

Portfolio & Executive Leadership

Operate as a trusted advisor to senior business and technology leadership.
Present concise executive updates, recommendations, and decision papers to VP and CIO‑level stakeholders.
Drive portfolio prioritization, dependency management, investment planning, and resource optimization.
Lead governance forums and steering committee meetings with executive presence and confidence.

Agile Delivery Leadership

Drive execution using Agile, Hybrid, and traditional delivery methodologies based on business needs.
Partner with Product Managers, Scrum Masters, Release Train Engineers, and Agile teams to improve delivery predictability.
Champion Agile planning, PI Planning, backlog management, dependency tracking, and continuous improvement practices.
Foster a culture of transparency, accountability, and delivery excellence.

Stakeholder Management

Build trusted partnerships with business executives, product organizations, vendors, and global delivery teams.
Influence without authority across geographically distributed teams.
Manage competing priorities while maintaining strong customer focus.

Vendor & Global Delivery Management

Lead globally distributed teams across North America, India, Europe, and other regions.
Manage strategic vendor relationships, delivery performance, contracts, and service quality.
Ensure alignment between internal teams and external implementation partners.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (Master's degree or MBA preferred).
• 10+ years of progressive Program and Portfolio Management experience within large enterprise organizations.
• Demonstrated experience leading enterprise-wide ERP, CRM, and SAP transformation programs.
• Strong experience working directly with North American (onsh