Senior Program Manager Client Servicing & Operations

TribesforGOOD; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TribesforGOOD, based in Mumbai, seeks an Operations Manager to oversee day-to-day online class operations, coordinating communications across social impact partners and key stakeholders. You will lead client onboarding and strategy, driving sales focus and a high-touch experience, while coaching a multi-disciplinary team of trainers, fellows, interns, and ops associates to deliver quality and speed.

Be the chief problem solver, spotting roadblocks and mentoring students to keep impact goals on

Qualifications

• Masters degree in Public Policy, Entrepreneurship, Marketing & Communications, Business, or related field required.
• 58 years of track record in client servicing, premium EdTech sales, operations management, or high-touch project delivery.
• Excellent English communication, with ability to connect with students and international stakeholders.

Responsibilities

• Oversee day-to-day online class operations and communications with social impact organizations and stakeholders.
• Lead client onboarding journey with a strategic focus on sales drive, high-touch experience, and execution.
• Coach, mentor, and lead a multi-disciplinary team of trainers, fellows, interns, and ops associates, setting the bar for quality and speed.
• Spot roadblocks early and mentor students through complex project hurdles to keep impact goals on track.

Skills

English communication

Stakeholder management

Team leadership

Education

Masters degree in Public Policy, Entrepreneurship, Marketing & Communications, Business, or related field

Job description

Company

TribesforGOOD

Location

South Mumbai (Hybrid: 2 Days Office / 1 Day Field / 3 Days WFH)

Experience

58 Years (Strictly required; candidates with <5 years will not be considered)

Education

Masters Degree Required

Probation

3 Months

About Us - Who we are

At TribesforGOOD, we aren't just teaching changewe're creating it. Through our School of Changemakers, we empower Gen Z and Gen Alpha to tackle the world's toughest challenges: gender equity, climate action, intergenerational poverty, and biodiversity.

We bridge the gap between ambitious young minds, impactful non-profits, and cutting-edge social enterprises across Asia. Through hands-on, real-world campaigns across 10+ themes, we turn passion into measurable, real-world impact. If you want a career where your Monday mornings actually matter, welcome home.

The role

• Operations Management: Oversee day-to-day online class operations, managing communications and workflows across social impact organizations and key stakeholders.
• Client Onboarding & Strategy: Lead the client onboarding journey with a strategic focus on sales drive, high-touch experience, and execution.
• Lead & Inspire: Coach, mentor, and lead a multi-disciplinary team of trainers, fellows, interns, and ops associates. You set the bar for quality and speed!
• Be the Chief Problem Solver: Spot roadblocks before they happen. You'll step in to mentor students through complex project hurdles, keeping their impact goals on track.

Requirements & Qualifications

• Education: Masters degree in Public Policy, Entrepreneurship, Marketing & Communications, Business, or a related field.
• Experience: 58 years of track record in client servicing, premium EdTech sales, operations management, or high-touch project delivery.
• Educator at Heart: A deep love for reading, mentoring, and staying ahead of global social trends.
• Execution & Speed: Ability to rapidly implement new processes (e.g., deploying onboarding workflows across teams within a week) backed by strong data-driven decision-making.
• Communication: Exceptional verbal and written English skills, with a natural ability to connect, engage, and build rapport with high-school/college students and international stakeholders.
• Agility & Work Ethic: Comfortable navigating a fast-paced environment and managing a 6-day hybrid work week model.