Senior Program Manager

Ericsson; Gurugram District; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Ericsson is seeking a Senior Program Manager to lead large-scale telecom delivery programs across Packet Core and CNIS in India. The role entails end-to-end program governance, customer-facing leadership, and coordination across multinational teams to ensure successful delivery and business outcomes.

You will drive planning, mobilization, deployment, testing, handover, and closure while managing scope, costs, risks, and schedules with a focus on quality and customer satisfaction.

Qualifications

• 15+ years of experience leading large, customer-facing telecom delivery programs.
• Strong knowledge of Packet Core, 4G/5G Core, CNIS, and Network Management.

Responsibilities

• Lead end-to-end delivery of Packet Core and CNIS programs from planning through closure.
• Build relationships with customer executives, technical teams, operations, and partners.
• Translate requirements into roadmaps, plans, milestones, and governance.
• Lead cross-functional teams across Packet Core, CNIS, Network Management, and deployment.
• Manage program performance across scope, schedule, cost, quality, resources, risks, dependencies, change, and customer acceptance.
• Establish governance through executive reviews and forecasting.
• Identify and mitigate technical, delivery, commercial, and security risks.
• Manage changes to scope, timelines, and commitments through governance.
• Ensure continuity from solutioning and sales through execution.
• Deliver using Hybrid Delivery Models including Factory Model.
• Monitor delivery KPIs such as SSAT and CI/CD adoption.

Skills

Telecom program management

Executive/stakeholder management

Cross-functional leadership

PMP PgMP PRINCE2 Agile SAFe

CI/CD adoption

Tools

SAP

Microsoft Project

Erimatch

GC

Job description

Job Description:

Join our Team

About this opportunity

We are looking for an accomplished Senior Program Manager (SPM) to lead large-scale, complex telecom delivery programs across Packet Core and Cloud Native Infrastructure Solutions (CNIS) for a Tier-1 telecommunications customer. This is a senior customer-facing leadership role responsible for driving end-to-end program execution, delivery excellence, customer satisfaction, and business outcomes. The role requires strong program governance, telecom technical understanding, commercial awareness, and the ability to lead cross-functional and geographically distributed teams.

What you will do

• Lead end-to-end delivery of complex Packet Core and CNIS programs, from planning and mobilization through deployment, integration, migration, testing, acceptance, handover, and closure.
• Act as a trusted customer partner, building strong relationships with customer executives, technical teams, operations, internal leadership, suppliers, and partners.
• Translate customer requirements and contractual commitments into clear program roadmaps, delivery plans, milestones, governance models, and measurable outcomes.
• Lead cross-functional teams across Packet Core, CNIS, Network Management, integration, deployment, testing, and operations.
• Own overall program performance across scope, schedule, cost, quality, resources, risks, dependencies, change, and customer acceptance.
• Establish strong program and financial governance through executive reviews, steering forums, forecasting, reporting, decision-making, and action tracking.
• Proactively identify and manage technical, delivery, commercial, resource, security, and operational risks, driving mitigation, escalation, and recovery plans.
• Manage changes to scope, timelines, resources, and commercial commitments through appropriate governance and approval processes.
• Align resource demand and capacity with delivery priorities, ensuring the right capabilities are available at the right time.
• Ensure quality, compliance, delivery readiness, customer acceptance, and a controlled transition into operations and support.
• Partner with account, solution, product, commercial, and delivery teams to ensure continuity from solutioning and sales handover through execution.
• Manage multiple delivery streams using Hybrid Delivery Models, including Factory Model and resource-based delivery.
• Monitor and drive operational and delivery KPIs, including A&I, SSAT, SSP adoption, and CI/CD adoption.

The skills you bring

• 15+ years of experience leading large and complex customer-facing telecom delivery programs, preferably for Tier-1 telecommunications operators.
• Strong knowledge of Packet Core, 4G/5G Core Network, Cloud Native Infrastructure/CNIS, and Network Management environments.
• Experience across deployment, integration, migration, upgrades, testing, CI/CD, operational readiness, and service transition.
• Proven ability to deliver against contractual commitments while managing scope, schedule, cost, quality, resources, risks, dependencies, and change.
• Strong executive-level customer and stakeholder management skills, with the ability to build trust, influence stakeholders, and drive fact-based decisions.
• Strong program governance and financial management capabilities, including planning, forecasting, budgeting, performance reporting, risk management, and escalation management.
• Experience leading matrixed, multicultural, cross-functional, and geographically distributed teams.
• Certifications such as PMP, PgMP, PRINCE2, Agile/Scrum, or SAFe are preferred; equivalent practical experience is also valued.
• Practical experience with program and project management tools such as SAP, Microsoft Project, estimation tools, Erimatch, GC, and related platforms.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida

Req ID:793040