Senior Professional Services Consultant – Customer Service Engineer

Palo Alto Networks; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Customer Success Engineer with deep experience in enterprise NGFW deployments and security architectures. You will align technical objectives with customer business goals, guiding multi‑environment implementations across Internet Edge, Data Center, and Branch networks.

The role emphasizes hands‑on deployment, zero‑trust readiness, and ongoing optimization of feature adoption. Previous experience with Panorama, SCM, and VPNs is highly valued.

Qualifications

• 5+ years of experience in network security engineering, security architecture, or deployment‑focused customer success roles within enterprise environments.
• Hands‑on deployment and troubleshooting live production environments for enterprise firewall customers.
• Deep mastery of NGFW architectures, PAN‑OS features, Panorama and SCM.

Responsibilities

• Provide strategic advisory and technical alignment for customer networks and security postures.
• Lead architecture design, centralized management, and automation discussions with customers.
• Deploy and optimize security features including NGFW policies, ATP, and PKI integrations.
• Guide data center and branch deployments, including ZTP workflows and VPN setups.
• Support customers through migrations, upgrades, and lifecycle management.

Skills

Network security

Security architecture

Customer success

Deployment troubleshooting

NGFW

Panorama

SCM (Strata Cloud Manager)

IPsec VPNs

BGP/OSPF

PKI

Education

PCNSE certification

Tools

Panorama

Strata Cloud Manager (SCM)

GlobalProtect

VPN technologies

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

We are seeking a highly skilled, customer‑centric Senior Customer Success Engineer (CSE) specializing in enterprise Next‑Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands‑on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW infrastructure. You will bridge the gap between strategic business objectives and deep technical execution across multiple architectural environments—including the Internet Edge, Data Center, and Branch/Campus networks. The ideal candidate possesses deep network infrastructure skills, expertise in cloud/data security add‑ons, and the ability to guide customers through platform migrations and advanced threat vectors.

Key Responsibilities

1. Strategic Advisory & Technical Alignment

• Periodic Service Reviews: Conduct comprehensive assessments of customer environments (deployed models, OS versions, licensing, and HA states), map out organizational use cases, and define clear enablement, migration, and optimization phases.
• Maturity & Health Assessments: Evaluate security postures against least‑privilege principles, review deployment architectures for scalability, and utilize Strata Incident Framework to proactively mitigate operational risks.
• Product Enablement: Execute customized enablement plans and targeted technical workshops to accelerate feature adoption across customer network, security, and operations teams.

2. Core Architecture, Centralized Management, & Automation

• Centralized Management & Operations: Assist customers in navigating centralized management platforms (Panorama and Strata Cloud Manager (SCM)), and advise on high availability (HA) design, logging architecture, and PAN‑OS upgrade planning.
• Support & Automation Integration: Train customers on technical engagement best practices, diagnostic collection, and leveraging the CLI and APIs for operational efficiency.

3. Security Feature Deployment

• Policy Optimization: Assist customers in transitioning from legacy port/protocol rules to granular, application‑aware (App‑ID, User‑ID, Content‑ID) zone‑based security policies.
• Advanced Threat Protection: Implement and fine‑tune inline deep learning capabilities including Advanced Threat Prevention (ATP), Anti‑Spyware profiles (with DNS sinkholing), Advanced WildFire, Advanced URL Filtering, and Advanced DNS Security.
• Data Center & Branch Architectures: Guide customers on implementing Zero Trust Micro segmentation for East‑West traffic, Virtual Systems (VSYS) multi‑tenant scoping, and Zero Touch Provisioning (ZTP) workflow optimization for scaling out branch environments with local DHCP/DNS proxy setups.
• Decryption Deployment: Act as a subject matter expert on high‑complexity SSL/TLS Decryption deployment (SSL Forward Proxy, SSL Inbound Inspection, SSH Proxy), evaluate readiness for Post‑Quantum Cryptography (PQC), advising on certificate distribution strategies within existing PKI architectures.

4. Cloud, Data, & Emerging Security

• Data & Cloud Protection: Deploy, configure, and tune Enterprise Data Loss Prevention (DLP) profiles for sensitive data in transit (PII, PCI) across different environments.
• SaaS & IoT Security: Manage Shadow IT and secure cloud applications via SaaS Security Inline, SaaS Security API, and SaaS Security Posture Management (SSPM) using the App‑ID Cloud Engine (ACE). Deploy ML‑based device discovery and microsegmentation for unmanaged IoT/OT devices.
• AI Access Security: Establish visibility, risk scoring, and security policy tuning specifically for corporate generative AI applications.
• Migrations & Lifecycle Management: Provide guidance on hardware refreshes, legacy port‑to‑App‑ID policy transitions, and Panorama‑to‑SCM platform migrations.

5. Network & VPN Operations

• Deploy, optimise and maintain secure connectivity solutions, including GlobalProtect VPN for remote workforce access and Site‑to‑Site IPsec/SSL tunnels.
• Configure and Troubleshoot routing (BGP, OSPF, static routing) and high‑availability (HA) failovers.

Qualifications

5+ years of experience in network security engineering, security architecture, or deployment‑focused customer success roles within enterprise environments. Must include a minimum of 2–3 years of direct, hands‑on experience in deployment and troubleshooting live production environments for enterprise firewall customers. Deep technical mastery of NGFW architectures, various form factors, PAN‑OS features and functionalities including deep understanding of Panorama and Strata Cloud Manager (SCM). Extensive hands‑on experience with IPsec VPNs, Quality of Service (QoS) traffic prioritization, dynamic routing protocols (BGP/OSPF), Zero Touch Provisioning (ZTP) workflows, and Public Ke Infrastructure (PKI) certificate validation. Experience in configuring SAML/RADIUS/LDAP integrations, and endpoint compliance (GlobalProtect/Host Information Profiles (HIP)). Familiarity with deploying and configuring Cloud Access Security Brokers (CASB), Enterprise DLP engines, and IoT Security platforms. Exceptional ability to translate highly complex Technical and architectural blueprints into digestible training sessions, workshops, or strategic roadmaps. Proven capability to establish strong technical credibility and build relationships across diverse customer personas.

Preferred Qualifications

• Prior work experience within a Technical Assistance Center (TAC) environment at the top tier is strongly preferred. Experience in security operations or firewall operations will be beneficial.
• Certifications such as PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent expert‑level network security credentials.
• Prior experience working with AI‑driven security dashboards, AIOps, or automated configuration baseline evaluation suites (e.g., Best Practice)

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No.