Senior Professional Services Consultant – Customer Service Engineer

Palo Alto Networks, Inc.; Bengaluru; Presencial; INR 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

Palo Alto Networks, Inc. is seeking a Senior Customer Success Engineer (CSE) in Bengaluru to ensure enterprise NGFW environments deliver maximum value and security posture. You will be the principal technical advisor and hands-on deployment specialist for our customers.

The role focuses on strategic advisory, centralized management, and security feature deployment, with emphasis on enabling feature adoption across network, security, and operations teams.

Formación

• 5+ years of experience in network security engineering or deployment-focused customer success roles in enterprise environments.
• Minimum 2–3 years hands-on deployment/troubleshooting in enterprise firewall environments.

Responsabilidades

• Strategic advisory and technical alignment with customers across NGFW environments.
• Coordinate maturity, health assessments, and enablement plans for feature adoption.
• Work with Panorama and SCM, plan HA, logging, and PAN-OS upgrades.
• Train customers on diagnostics, CLI usage, and API-based automation.
• Deploy, optimize, and troubleshoot secure connectivity (GlobalProtect) and VPNs.

Conocimientos

Customer success

NGFW expertise

Network security

Panorama/SCM

IPsec VPN

SAML/RADIUS/LDAP

CLI/APIs

Training & workshops

Herramientas

PAN-OS

Panorama

SCM

CLI

APIs

Descripción del empleo

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE) specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands‑on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW infrastructure.

Key Responsibilities

1. Strategic Advisory & Technical Alignment

• Periodic Service Reviews: Conduct comprehensive assessments of customer environments (deployed models, OS versions, licensing, and HA states), map out organizational use cases, and define clear enablement, migration, and optimization phases.


• Maturity & Health Assessments: Evaluate security postures against least-privilege principles, review deployment architectures for scalability, and utilize Strata Incident Framework to proactively mitigate operational risks.


• Product Enablement: Execute customized enablement plans and targeted technical workshops to accelerate feature adoption across customer network, security, and operations teams.

2. Core Architecture, Centralized Management, & Automation

• Centralized Management & Operations: Assist customers in navigating centralized management platforms (Panorama and Strata Cloud Manager (SCM)), and advise on high availability (HA) design, logging architecture, and PAN-OS upgrade planning.


• Support & Automation Integration: Train customers on technical engagement best practices, diagnostic collection, and leveraging the CLI and APIs for operational efficiency.

3. Security Feature Deployment

• Policy Optimization: Assist customers in transitioning from legacy port/protocol rules to granular, application-aware (App-ID, User-ID, Content-ID) zone-based security policies.


• Advanced Threat Protection: Implement and fine-tune inline deep learning capabilities including Advanced Threat Prevention (ATP), Anti-Spyware profiles (with DNS sinkholing), Advanced WildFire, Advanced URL Filtering, and Advanced DNS Security.


• Data Center & Branch Architectures: Guide customers on implementing Zero Trust Micro segmentation for East-West traffic, Virtual Systems (VSYS) multi-tenant scoping, and Zero Touch Provisioning (ZTP) workflow optimization for scaling out branch environments with local DHCP/DNS proxy setups.


• Decryption Deployment: Act as a subject matter expert on high-complexity SSL/TLS Decryption deployment (SSL Forward Proxy, SSL Inbound Inspection, SSH Proxy), evaluate readiness for Post-Quantum Cryptography (PQC), advising on certificate distribution strategies within existing PKI architectures.

4. Cloud, Data, & Emerging Security

• Data & Cloud Protection: Deploy, configure, and tune Enterprise Data Loss Prevention (DLP) profiles for sensitive data in transit (PII, PCI) across different environments.


• SaaS & IoT Security: Manage Shadow IT and secure cloud applications via SaaS Security Inline, SaaS Security API, and SaaS Security Posture Management (SSPM) using the App-ID Cloud Engine (ACE). Deploy ML-based device discovery and microsegmentation for unmanaged IoT/OT devices.


• AI Access Security: Establish visibility, risk scoring, and security policy tuning specifically for corporate generative AI applications.


• Migrations & Lifecycle Management: Provide guidance on hardware refreshes, legacy port-to-App-ID policy transitions, and Panorama-to-SCM platform migrations.

5. Network & VPN Operations

• Deploy, optimize and maintain secure connectivity solutions, including GlobalProtect VPN for remote workforce access and Site-to-Site IPsec/SSL tunnels.


• Configure and troubleshoot routing (BGP, OSPF, static routing) and high-availability (HA) failovers.

Qualifications

• 5+ years of experience in network security engineering, security architecture, or deployment-focused customer success roles within enterprise environments.


• Must include a minimum of 2–3 years of direct, hands‑on experience in deployment and troubleshooting live production environments for enterprise firewall customers.


• Deep technical mastery of NGFW architectures, various form factors, PAN-OS features and functionalities including deep understanding of Panorama and Strata Cloud Manager (SCM).


• Extensive hands‑on experience with IPsec VPNs, Quality of Service (QoS) traffic prioritization, dynamic routing protocols (BGP/OSPF), Zero Touch Provisioning (ZTP) workflows, and Public Ke Infrastructure (PKI) certificate validation.


• Experience in configuring SAML/RADIUS/LDAP integrations, and endpoint compliance (GlobalProtect/Host Information Profiles (HIP)).


• Familiarity with deploying and configuring Cloud Access Security Brokers (CASB), Enterprise DLP engines, and IoT Security platforms.


• Exceptional ability to translate highly complex Technical and architectural blueprints into digestible training sessions, workshops, or strategic roadmaps.


• Proven capability to establish strong technical credibility and build relationships across diverse customer personas.

Preferred Qualifications

• Prior work experience within a Technical Assistance Center (TAC) environment at the top tier is strongly preferred. Experience in security operations or firewall operations will be beneficial.


• Certifications such as PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent expert-level network security credentials.


• Prior experience working with AI-driven security dashboards, AIOps, or automated configuration baseline evaluation suites (e.g., Best Practice

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.