Senior Professional Services Consultant- America

Zscaler; India; On-site; USD 908 - 1,363; Full time

Job summary

Join a forward-thinking company as a Senior Professional Services Consultant, where your extensive experience in network and security solutions will drive customer success. You'll be the go-to expert for Zscaler deployments, guiding clients through best practices and addressing their specific needs. This role is pivotal in ensuring smooth transitions and enhancing the efficiency of frontline teams. If you thrive in a collaborative environment and are passionate about delivering exceptional service, this opportunity is perfect for you. Embrace the chance to make a significant impact in a dynamic industry, helping customers navigate their journey with innovative solutions.

Qualifications

• 8+ years' experience in professional services or network/security roles.
• Expertise in deploying and troubleshooting security solutions.

Responsibilities

• Act as the main resource for customers regarding Zscaler deployment.
• Provide best practices for managing Zscaler deployments.

Skills

Network/Security specialist

Technical Account Manager

Support/Escalation Engineer

SOC Engineer

Customer service

Tools

SAML

LDAP

MS Active Directory

Zscaler solutions

Microsoft Azure

Amazon Web Services

VMware

Hyper-V

KVM

Job description

Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our frontline teams to help make Zscaler more efficient and effective in meeting our customers' needs.

We're looking for an experienced Senior Professional Services Consultant to join our Professional Services team. Reporting to the Manager Professional Services, you'll be responsible for:

• Being a customer's 'Go-To' resource for all matters related to their ZS deployment
• Delivering best practices guidance for managing ZS deployment
• Helping with customer specific requirements and provide solutions
• Answering questions about the product capabilities, features and configuration

What We're Looking for (Minimum Qualifications)

• 8+ years' experience for this role in similar positions (Professional service consultant, Network/Security specialist, Technical Account Manager, Support/Escalation Engineer or a SOC Engineer)
• Working knowledge of authentication systems such as SAML, LDAP and MS Active Directory
• Experienced in Network and Security solutions and customer facing/field role
• Experienced in deploying, maintaining or troubleshooting networking, firewall and security solutions in enterprise environments is important

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Zscaler solutions – ZIA, ZPA
• Knowledge of solutions built on Microsoft Azure, Amazon Web Services, other leading cloud platforms and industry certifications such as Cisco, Juniper, and Palo
• Knowledge of Hypervisors: VMware, Hyper-V, and KVM