Senior Product Support Engineer

181 SEI Global Services, Inc.; Hyderabad; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid working environment

Medical Insurance

Term Life Insurance

Voluntary Provident Fund

Paid Time off

Floating Holidays

Job summary

181 SEI Global Services, Inc. seeks a Product Support Engineer II to help design and optimize processes for collecting and validating technology asset data across a large enterprise.

You will support data capture, integration, processing and exception handling, while collaborating with project managers, stakeholders and developers. You will work with MECM/SCCM, Intune, Azure, PowerShell, and AD/GP to manage devices, deploy images and enforce policies, while participating in off-hours pager

Qualifications

• 3+ years with SCCM/MECM/Intune and Windows endpoints.
• Experience in product or infrastructure support roles.
• Experience managing Office 365, Teams, and Intune.
• Strong PowerShell and AD/GPO knowledge.
• Experience with Azure infrastructure and MacOS is a plus.

Responsibilities

• Oversee desktop-class devices across large enterprise environments.
• Manage workflows for data capture, processing, and approvals.
• Support ITIL change requests and approvals.
• Troubleshoot Level 2/3 application and OS issues for end users.
• Assist end users with software deployment and onboarding.

Skills

Analytical thinking

Problem solving

Excellent troubleshooting

Independent work

Team collaboration

Education

Bachelor's degree in computer science or related fields

Tools

SCCM/MECM

Intune

Office 365

Azure

PowerShell

Active Directory / Group Policy

Intune Autopilot

Windows Server administration

macOS

Job description

As a Product Support Engineer II, you will join the Corporate Technology team and collaborate with project managers, business stakeholders, Technology Risk personnel, and developers to design and optimize processes for collecting and validating technology asset data throughout the enterprise. Your responsibilities will include supporting the creation and ongoing management of workflows and procedures that enable efficient data capture, integration, processing, as well as exception and approvals administration.

What you will do

• Use MECM/SCCM and/or Microsoft Intune to oversee desktop-class devices across an enterprise exceeding 10,000 endpoints.
• Demonstrate knowledge of MECM/SCCM collections for both user and device management, image deployment, compliance rules, software applications, and software updates.
• Experience in managing devices using Microsoft Intune, as well as working with LAPS, Bitlocker, Defender, device enrollment, and building configuration policies Strong knowledge of Autopilot deployment and enrollment methodologies.
• Assess program compatibility with existing hardware and software features.
• Prepare, submit, and manage application change requests through the ITIL Change Management and approval process.
• Understand UAC handling for rights elevation associated with software installations and upgrades.
• Utilize Privileged Access Management (PAM) software regarding admin rights elevation.
• Troubleshoot Level 2/3 application and operating system support issues for end users.
• Support end users with software solution implementation.
• Participate in an off-hours emergency pager rotation.

What we need from you

• Bachelor’s degree in computer science, Information Systems or related fields; or equivalent experience
• A minimum of 3 years working with SCCM/MECM/Intune
• A minimum of 3 years prior work experience in a product support or infrastructure support role
• A minimum of 2 years of experience managing Office 365, Teams, and Intune
• A minimum of 2 years of experience with Windows server administration
• Working knowledge of Azure infrastructure setup and support
• Strong knowledge of PowerShell scripting
• Strong knowledge of Active Directory Group Policy
• Strong knowledge of Intune Autopilot
• Proficient in desktop operating systems and infrastructure
• Familiarity with patching methods
• Knowledge of application whitelisting/blacklisting and information security
• Experience with macOS
• Skilled in creating and maintaining IT documentation
• Experience in large enterprise networks
• Strong analytical and independent problem solving skills
• Excellent troubleshooting and decision making abilities

What we would like from you

• Highly motivated and self-directed with excellent interpersonal, vocal, and written communication skills
• Ability to prioritize workload and multi-task between projects
• Strong analytical and problem solving skills
• Experience working in and contributing to a team-oriented and collaborative environment
• Strong ability to communicate innovative approaches to solving business problems using Microsoft Solutions.

SEI’s competitive advantage

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental wellbeing, hybrid working environment and a work-life balance that enables you to relax, recharge and be there for the people you care about. Our benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more. We are a technology and asset management company delivering on our promise of building brave futures - for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more… After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, paid volunteer days, professional development assistance and access to thriving employee networks.

AI Acceptable Use in the application and interview process

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines. We are global provider of technology, operations, and asset management services for the financial services industry. We tailor our solutions to help clients make effective use of their capital- whether that’s money, time, or talent- so they can grow and better serve their clients. At SEI, we’re committed to fostering an inclusive workplace where everyone has the same opportunities to grow, develop, and succeed.