Global Technical Operations Manager

302 SEI INDIA LLC; Hyderabad; Hybrid; INR 6,000,000 - 12,000,000; Full time

Benefits offered by this job

Medical Insurance

Term Life Insurance

Voluntary Provident Fund

2 Floating Holidays

Paid Time off

Job summary

SEI is seeking a Global Technical Operations Manager to lead 24x7 production technology operations globally. You will drive incident response, problem resolution, and SLA governance while coordinating across engineering, development, product, and service delivery.

Your experience in financial services and distributed systems will be leveraged to optimize availability, performance, and automation. This role offers a hybrid work environment and a chance to influence the tech landscape globally.

Qualifications

• 10+ years in production technology operations in financial services.
• Expertise in distributed middleware, Oracle DB, batch scheduling, monitoring.
• Experience with ServiceNow and PagerDuty for incident response.
• Strong incident and problem management capability.
• Ability to articulate technical concepts to business stakeholders.

Responsibilities

• Provide 7x24x365 operational leadership across global teams.
• Oversee major incident response and root cause analysis.
• Own SLA compliance and produce operational dashboards.
• Champion automation and standardization across tools and processes.
• Engage with engineering, product, and service delivery for impact.
• Build, mentor, and lead a high-performing global operations team.

Skills

Operations leadership

Incident management

Problem management

Stakeholder communication

Distributed applications

Tools

ServiceNow

PagerDuty

Oracle Database

Batch scheduling

Monitoring tools

Job description

The Global Technical Operations Manager is a senior leadership role responsible for ensuring the stability, availability, and performance of SEI’s global production technology ecosystem. This position oversees 24x7x365 operational coverage across multiple teams, ensuring seamless execution of production processes, rapid response to incidents, structured problem resolution, and adherence to client and internal SLAs.

What you will do:

• Operational Leadership: Lead global technical operations teams providing 7x24x365 support. Ensure system availability, stability, and resilience across production environments.
• Incident & Problem Management: Oversee major incident response and root cause analysis. Lead structured problem management practices.
• SLA, Quality & Reporting: Own SLA compliance for critical production processes. Produce SLA reports and operational dashboards.
• Tools, Automation & Governance: Leverage ServiceNow, PagerDuty, job schedulers, and monitoring platforms. Champion automation and standardization.
• Business & Stakeholder Engagement: Communicate technical issues in business terms. Partner across engineering, development, product, and service delivery.
• Team Leadership: Build, mentor, and lead a high‑performing global operations team.

What we need from you:

• Minimum 10 years in production technology operations in financial services.
• Expertise in distributed middleware, Oracle database, batch scheduling, monitoring.
• Experience with ServiceNow and PagerDuty.
• Strong incident/problem management capability.
• Ability to articulate technical concepts to business stakeholders.

What we would like from you:

• Experience supporting large‑scale distributed applications.
• Understanding of audit and compliance processes.
• Ability to prioritize workload and multi‑task between projects.
• Strong analytical and problem‑solving skills.
• Experience working in and contributing to a team‑oriented and collaborative environment.

SEI’s competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well‑being, hybrid working environment and a work‑life balance that enables you to relax, recharge and be there for the people you care about. Our benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more.

We are a technology and asset management company delivering on our promise of building brave futures—for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more…

After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, paid volunteer days, professional development assistance and access to thriving employee networks.

AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines. We are global provider of technology, operations, and asset management services for the financial services industry. We tailor our solutions to help clients make effective use of their capital—whether that’s money, time, or talent—so they can grow and better serve their clients.

At SEI, we’re committed to fostering an inclusive workplace where everyone has the same opportunities to grow, develop, and succeed.