Senior Product Software Engineer

Wolters Kluwer; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Wolters Kluwer in Pune, India is seeking a Senior Product Software Engineer with strong analytical skills to join our product engineering team. This hands-on role focuses on developing new features, resolving customer-reported issues, and improving platform reliability.

You will diagnose root causes, implement robust fixes, and collaborate with product managers, QA, and support teams. Proficiency in C#, .NET, WebAPI, and log-analysis tools, plus experience with SAFe Agile, are highly valued.

Qualifications

• 7+ years of software development experience with 3+ years debugging customer-reported production issues.
• Strong troubleshooting of complex applications, systems, or networks.
• Proficient with C#, WebAPI and SQL Server; experience with .NET environments.
• Experience with log analysis tools and debugging platforms; familiarity with proprietary language and custom wrappers.
• Experience with Git and Agile practices, preferably SAFe.
• Excellent problem solving and strong communication with customers and teams.

Responsibilities

• Analyze and triage customer-reported issues to determine root causes.
• Debug, reproduce, and validate complex scenarios in the platform environment.
• Develop, test, and deliver high-quality code fixes addressing defects.
• Identify recurring issues and propose preventive measures or refactoring opportunities.
• Collaborate with product engineering teams to align fixes with architecture and roadmap.
• Participate in deployment validations, release support, and post-release monitoring.
• Guide and mentor juniors; continuously improve issue resolution processes.

Skills

Debugging

Root cause analysis

C#

.NET Core/.NET Framework

WebAPI

Log analysis

SAFe Agile

Git

Customer-facing communication

Education

Bachelor's in engineering or equivalent

Tools

SQL Server

InstaBug

SumoLogic

Splunk

Datadog

Jira

ServiceNow

Salesforce

Job description

Position Summary

We are looking for a proactive and experienced Senior Product Software Engineer with strong analytical skills and a deep passion for problem‑solving to join our product engineering team. This role is critical in ensuring customer success by focusing on new development and acting on customer‑reported issues and product defects. This is a hands‑on development role, requiring deep technical expertise, root cause analysis skills, and the ability to deliver robust, high‑quality and long‑term code fixes. Your work will involve reproducing complex issues reported from production environments, identifying root causes, implementing sustainable fixes, and contributing to platform stability and customer satisfaction. The ideal candidate brings strong debugging skills, a deep understanding of system internals, and the ability to navigate latest plus legacy codebases. You will work closely with development leads, QA, product managers, and customer support teams to resolve issues that are often business‑critical or technically complex. This is a high‑impact role where your contributions will directly improve the product’s reliability, user trust, and engineering excellence, and you’ll have the opportunity to leave your mark on core components of our system.

Education

• Bachelor's in engineering or equivalent degree.

Must have

• 7+ years of experience in software development with at least 3+ years in debugging and fixing customer‑reported production issues.
• Strong experience in troubleshooting complex applications, systems, or network issues.
• Solid understanding of relevant technologies such as:
• Application servers, SQL Server, C#, WebAPI
• Proficiency with log analysis tools, monitoring systems, and debugging tools
• Experience with development through proprietary language and custom wrappers
• Experience in C#, .NET Core/.NET Framework.
• Experience in ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira).
• Strong problem‑solving skills and the ability to work independently under pressure.
• Excellent problem‑solving, debugging, and analytical skills.
• Ability to handle multiple issues simultaneously and prioritize work efficiently.
• Strong communication skills to work effectively with customers, support teams, product teams, and engineering peers.
• Experience supporting mission‑critical customer‑facing applications.
• Exposure to tools like InstaBug, SumoLogic, Splunk, and Datadog.
• Adopts an automation‑first approach, proactively embedding quality by designing and implementing required test cases during the development phase.
• Experience with version control systems like Git.
• Experience working in Agile environments, preferably SAFe.

Nice to have

• Experience with cloud platforms (Azure, AWS).
• Knowledge of CI/CD pipelines & DevOps concepts.
• Hands‑on usage of AI tools like Copilot, Spec & Skill.

Essential Duties and Responsibilities

• Analyze and triage customer‑reported issues to determine root causes.
• Debug, reproduce, and validate complex scenarios in the proprietary language/platform environment.
• Develop, test, and deliver high‑quality code fixes and improvements that address defects effectively.
• Identify recurring issues and propose preventive measures or code refactoring opportunities.
• Collaborate with product engineering teams to ensure fixes align with product architecture and roadmap.
• Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues.
• Analyze logs, monitor system behavior, and simulate problems to reproduce issues.
• Develop and maintain knowledge base articles, troubleshooting guides, and best practices.
• Participate in deployment validations, release support, and post‑release monitoring.
• Implement workarounds, patches, or configuration changes as needed to restore service.
• Contribute to continuous improvement of issue resolution processes, tooling, and best practices.
• Identify areas for automation or process improvement to reduce future support incidents.
• Ensure timely and professional communication with customers and stakeholders during incident resolution.
• Guide and mentor juniors by sharing best practices and providing technical support.
• Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.