Senior Product Manager – Integrations Platform

Netomi; Gurugram District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Netomi is seeking a Product Manager - Integrations to lead the roadmap for CCaaS/agent desk integrations, Integration Builder, and SDKs. You will partner with engineering, marketing, sales, customer success, partners, vendors and customers to deliver a scalable, integrated platform.

The role requires 5–8+ years in B2B SaaS product management, strong API and integration experience, and familiarity with AI/LLM-enabled systems to ensure robust guardrails and observability.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field or equivalent experience.
• 5–8+ years of Product Management experience in B2B SaaS, developer tools, or integration products.
• Strong enterprise integrations experience: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling.

Responsibilities

• Own roadmap and delivery for CCaaS/agent desk integrations and SDKs/embedded experiences.
• Define integration tiers with clear requirements and supportability rules.
• Collaborate with Engineering to standardize schemas, versioning, and test harnesses.
• Work with QA/Data Science on tests for multi-turn flows, latency, and load.

Skills

Product management

APIs & integrations

Eventing & webhooks

OAuth/JWT

AI/LLM controls

Observability

Education

Bachelor’s degree in CS/Engineering

Tools

SDKs

Job description

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

As a Product Manager - Integrations, you will develop and manage the current and future platform features of our product to enable delivering an integrated offering with complementary customer service platforms and channels.

You will partner with engineering, marketing, sales, customer success, partners, vendors and customers and will own critical features and user experiences.

We are looking for someone with experience in SaaS platforms, APIs, systems integration, customer service/contact center platforms and AI/ML/Chatbots technologies.

Responsibilities

• Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts.
• Define “integration tiers” (basic advanced regulated/mission-critical) with clear requirements and supportability rules.
• Partner with Engineering to create standardized patterns for:
• schema validation + compatibility versioning,
• Partner with Data Science/QA to define test harnesses and release gates that cover:
• multi-turn conversational flows,
• latency and load behavior,
• Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
• 5-8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation.
• Strong experience with enterprise integrations: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability.
• Demonstrated hands-on product judgment in AI/LLM-enabled systems, including:
• prompt/policy controls and guardrails,
• tool calling patterns and reliability,
• evaluation/quality gating,
• observability and production operations.

Nice-to-Have

• CCaaS/agent desk integration experience; voice/telephony concepts are a plus.
• Experience with regulated enterprise requirements (audit trails, approvals, RBAC patterns, least privilege).
• Familiarity building SDKs or developer platforms (docs, sample apps, versioning, backward compatibility).
• Experience supporting mission-critical latency/availability constraints and incident response readiness.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.