Senior Product Manager

Kapston Services; Hyderabad; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Kapston Services in India is seeking a Senior Product Manager to own end-to-end products for our consumer booking experience and partner app. You will drive the roadmap and coordinate with cross-functional teams, from customer calls to sprint planning.

The role requires shipping consumer products at scale, strong SQL and data-driven decision making, and experience in marketplace or hyperlocal settings. Proficiency in English; Hindi or Telugu a plus for local research.

Qualifications

• 6-10 years total experience with 4+ years in product management on consumer apps.
• Shipped at least one mobile product with 100,000+ downloads in India.
• Experience in marketplace, on-demand or hyperlocal business models.
• Strong analytical skills with SQL, funnels and cohort analysis.
• Proven track record of improving conversion, retention or repeat orders.
• Ability to scope and challenge estimates for mobile app APIs and backend systems.
• Excellent written and verbal English; Hindi or Telugu a plus for local research.
• Experience with dispatch, routing or supply-demand matching.

Responsibilities

• Own the product vision and quarterly roadmap for customer, web and partner apps.
• Prioritise using data, customer insight and unit economics like CAC and LTV.
• Improve fulfilment: matching, dispatch logic, slot availability and cancellations.
• Collaborate with Ops, Support, Marketing and Finance to launch end-to-end features.
• Establish product-management rituals: discovery, PRD templates, release notes.
• Identify new categories, subscriptions and bundles to raise order frequency.
• Drive conversion, repeat rate and NPS through pricing clarity and trust signals.
• Design for Indian consumers with vernacular support and payments.

Skills

Product management

SQL analytics

Mobile apps

A/B testing

Pricing strategy

Dispatch algorithms

Customer research

English communication

Job description

Job Title: Senior Product Manager
Experience: 6-10 years total, 4+ years in Product
Previous Exp: Previously worked as Product Manager

Role overview

You will own the end-to-end product for our consumer booking experience and the service-partner app. This is a hands-on role for someone who has shipped consumer products at scale in India and is comfortable going from customer calls to SQL to sprint planning in the same day.

Key responsibilities

• Own the product vision and quarterly roadmap for the customer app, web app and partner app.
• Prioritise using data, customer insight and unit economics (CAC, contribution margin per booking, LTV).
• Improve fulfilment: matching and dispatch logic, slot availability, partner utilisation, cancellations and no-shows.
• Work with Ops, Customer Support, Marketing and Finance to launch features end to end, including rollout and training.
• Set product-management practices: discovery rituals, PRD templates, release notes, post launch reviews
• Identify new categories, subscription plans and bundles that raise order frequency.
• Drive conversion, repeat rate and NPS through pricing clarity, trust signals, reviews and post-service support.
• Design for Indian consumers: vernacular support, UPI-first payments, COD fallback

Required skills & qualifications

• 6-10 years of experience, with 4+ years as a product manager on consumer (B2C) apps.
• Shipped at least one mobile product having 100,000+ downloads in India.
• Experience in a marketplace, on-demand or hyperlocal business (home services, quick commerce, mobility, food delivery or similar).
• Strong analytical skills: comfortable writing SQL, building funnels and cohorts, and reading A/B test results.
• Track record of improving conversion, retention or repeat-order metrics, with numbers to show for it.
• Working knowledge of mobile app development, APIs and backend systems enough to scope and challenge estimates.
• Clear written and verbal communication in English; Hindi or Telugu is a plus for customer and partner research.
• Built products for a blue-collar or gig workforce (partner onboarding, payouts, training, incentives).
• Experience with dispatch, routing or supply-demand matching algorithms.
• Pricing, subscriptions or membership programmes in consumer businesses.
• Hands-on use of AI/LLM features in production(chatbots, recommendations, support automation).
• Startup experience taking a product from early traction to scale.