Senior Product Manager

Fiddich Consulting; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Fiddich Consulting is seeking experienced candidates for a product management role focused on enhancing customer experience in Bangalore. The ideal candidate will have a strong background in product management with a proven track record in customer obsession and strategic thinking.

This position involves collaborating with various teams, defining metrics, and communicating with management to drive product enhancements. Applicants should hold an MBA and possess exceptional interpersonal and communication skills.

Qualifications

• Must have 5+ years of product management experience.
• Ability to prioritize in an ambiguous environment.
• Demonstrated ability to think strategically and tactically.

Responsibilities

• Identify customer experience gaps and opportunities.
• Partner with product management and technology teams.
• Communicate program and product direction with executives.

Skills

Customer obsession

Strategic thinking

Tactical thinking

Data-driven decision making

Project management

Interpersonal skills

Communication skills

Education

MBA from a leading B-School

Job description

Our client is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington, looking for experienced candidates to join their team. Our client is the largest Internet-based retailer in the world by total sales and market capitalization.

Job Description

Identify customer experience gaps and opportunities through competitive analysis and customer insights.

• Partner with Amazon Business global product management team and partner technology team along with other partner teams to develop business requirements, PR/FAQ, and support the development of the enhancements/features required for Amazon Business in India.
• Establish and own customer flywheel goals, identify and define metrics to show impact.
• Define analytical tools to draw insight from data to drive goals and process improvement.
• Partner with business teams to develop scalable processes for driving customer flywheel.
• Communicate with management and senior executives about program and product direction, strategy and the operational execution.
• Author business cases, white papers, use cases, and process flows.
• Effectively manage expectations and resolve conflicts that balance customer and company needs.

Qualifications

Must-have experience/criteria for role:

• Proven track record of customer obsession.
• Demonstrated ability to think both strategically and tactically.
• Ability to prioritize in an ambiguous environment.
• 5+ years of product management experience.
• Demonstrated ability to formulate data-driven decisions that lead to results.
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects.
• Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.

Preferred experience:

• 3+ years of e-commerce, marketing, product/program management, or related experience.
• MBA from leading B-School.
• Professional traits that are not unique to this position, but necessary for Amazon leaders:
• Ability to operate and communicate at all business levels.
• Expects, requires and demonstrates continuous innovation.
• Results orientation.
• Ability to think big and to inspire passion in others.

The position will be based in Amazon’s office in Bangalore.

Additional Information

All your information will be kept confidential according to EEO guidelines.