Senior Product Associate-Reliability & Engineering enablement

JPMorgan Chase & Co.; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

JPMorgan Chase & Co. in Hyderabad seeks a Senior Product Associate to own delivery and day-to-day product operations for an application and environment management capability.

You will partner with product, engineering, and support teams to define roadmaps and translate needs into actionable requirements. Ideal candidates bring 6+ years in product management or SRE, with hands-on SRE concepts, CI/CD and test automation, and strong observability skills across Grafana, Datadog, Dynatrace, or

Qualifications

• 6+ years of product management or relevant SRE/engineering program management experience with end-to-end delivery.
• Hands-on understanding of site reliability engineering concepts (SLO/SLI, incident lifecycle, runbooks).
• Proven experience with CI/CD pipelines and test automation integrated into delivery workflows.
• Practical experience with monitoring/telemetry tools (Grafana, Datadog, Dynatrace, Splunk or equivalent).
• Comfortable reading logs/metrics, writing acceptance criteria for engineering work, and collaborating on technical trade-offs.
• Deep knowledge of Agile processes and use of Jira/Confluence (or JIRA Align) for planning and tracking.
• Strong written and verbal communication; experience running cross-functional demos, stakeholder briefings, and post-incident reviews.
• Autonomous, prioritizes well in fast-paced environments, and executes under ambiguity.

Responsibilities

• Product Ownership: Partner with the Product Manager to define and deliver roadmap items for A-CUBE and lower-environment management capabilities; lead day-to-day product operations for A-CUBE, including runbooks, incident flows, and post-incident follow-up.
• Integration & Delivery: Manage backlog of engineering work to improve stability and resiliency across production and non-production environments; coordinate integration testing and end-to-end validations.
• Requirements & Execution: Write epics, requirements, and user stories; prioritize backlog with clear acceptance criteria and measurable outcomes.
• SRE & Reliability: Champion site reliability engineering practices, SLO-driven monitoring, alerting refinement, and automation to reduce manual toil; CI/CD & Test Automation: Coordinate continuous integration/delivery and automated testing.
• Observability & Telemetry: Define and track metrics (SLOs, MTTR, alert rates); collaborate on telemetry collection using Grafana, Datadog, Dynatrace, Splunk.
• Stakeholder Management: Liaise with support teams and engineering managers to align priorities and communicate release risks.
• Governance & Hygiene: Enforce governance for applications and environments (access, test-data, reset processes). Data-Informed Decisions: Use incident data and monitoring signals to surface high-value product enhancements.

Skills

Product management

Site reliability

CI/CD

Observability

Technical fluency

Agile practices

Communication

Autonomy

Tools

Grafana

Datadog

Dynatrace

Splunk

Job description

Make your mark by improving how engineering teams build, test, and release software with confidence. Join a team that turns operational pain points into durable product capabilities that increase stability, resilience, and delivery speed. Bring your product and reliability expertise to a role with strong cross-team visibility, growth opportunities, and meaningful impact.

As a Senior Product Associate within the Consumer & Community Banking, you will own the delivery and day-to-day product operations for an application and environment management capability. You will partner with product, engineering, and support teams to define roadmap outcomes, translate needs into well-formed requirements, and drive end-to-end execution. You will embed reliability practices into delivery through measurable service targets, incident learning, and automation. You will guide prioritization using operational signals, user feedback, and risk-based trade-offs.

Job responsibilities

• Product Ownership: Partner with the Product Manager to define and deliver roadmap items for A-CUBE and lower-environment management capabilities. Operational Runbook: Lead day-to-day product operations for A-CUBE, including runbooks, playbooks, incident triage flows, and post-incident follow-up.
• Integration & Delivery: Manage backlog of engineering work to improve stability and resiliency across production and non-production environments; coordinate integration testing and end-to-end validations.
• Requirements & Execution: Write epics, requirements, and user stories; prioritize backlog with clear acceptance criteria and measurable outcomes.
• SRE & Reliability: Champion site reliability engineering practices, SLO-driven monitoring, alerting refinement, and automation to reduce manual toil.
  CI/CD & Test Automation: Advocate and coordinate continuous integration/delivery and automated testing (unit, component, contract, end-to-end, production-level checks).
• Observability & Telemetry: Define and track metrics (SLOs, MTTR, false positive/alert rates), own observability requirements, and collaborate on telemetry collection using tools like Grafana, Datadog, Dynatrace, Splunk.
• Stakeholder Management: Liaise with support teams (Goalkeepers), product stakeholders, and engineering managers to align priorities, communicate release risks, and drive adoption.

• Governance & Hygiene: Enforce governance standards and hygiene practices for applications and environments (access, configuration, test-data, reset processes).

  Data-Informed Decisions: Use user research, incident data, and monitoring signals to surface high-value product enhancements and measure impact.

Required qualifications, capabilities and skills

• Experience: 6+ years of product management or relevant SRE/engineering program management experience with demonstrated end-to-end delivery.
• SRE Expertise: Hands-on understanding of site reliability engineering concepts (SLO/SLI, incident lifecycle, runbooks).
• CI/CD & Testing: Proven experience with CI/CD pipelines and test automation integrated into delivery workflows.
• Observability: Practical experience with monitoring/telemetry tools (Grafana, Datadog, Dynatrace, Splunk or equivalent).
• Technical Fluency: Comfortable reading logs/metrics, writing acceptance criteria for engineering work, and collaborating on technical trade-offs.
• Agile Practice: Deep knowledge of Agile processes and use of Jira/Confluence (or JIRA Align) for planning and tracking.
• Communication: Strong written and verbal communication; experience running cross-functional demos, stakeholder briefings, and post-incident reviews.

• Self-Starter: Autonomous, prioritizes well in fast-paced environments, and executes under ambiguity.

Preferred qualifications, capabilities and skills

• Domain Experience: Prior experience in lower-environment management, test environments orchestration, or similar operations-heavy products.
• Observability Depth: Expertise in white/black-box monitoring, SLO alerting design, and telemetry pipelines.
• Automated Testing Breadth: Experience implementing contract, component, and production-testing strategies.
• AI/ML Product Exposure: Experience shipping or operating products that embed AI agents or pipelines.
• Enterprise Context: Demonstrated success working in large, matrixed organizations and coordinating across multiple teams.