Senior Process Specialist

DigiKey Global Capability Center; India; On-site; INR 700,000 - 1,000,000; Full time

Job summary

DigiKey India, part of the DigiKey Global Capability Center in Bengaluru, is seeking an Accounts Receivable Specialist to support Finance Operations by handling invoices, payments, and queries via voice, web chats, and email interactions. This role operates within an AR model emphasizing customer-facing support and timely resolution.

You will work across multiple channels to resolve real-time issues, maintain accurate records in the accounting system, ensure data privacy and compliance, and

Qualifications

• Experience in Accounts Receivable, finance operations, or customer-facing roles.
• Proficiency in Microsoft Excel and Outlook; ability to follow SOPs and process manuals.
• Familiarity with ERP/accounting systems and compliance requirements.

Responsibilities

• Handle Accounts Receivable inquiries via phone, email, and web chat with professional customer support.
• Process and apply customer payments and maintain accurate account records.
• Resolve invoice, payment, account, and credit-related queries from customers and internal teams.

Skills

Accounts Receivable processes

Communication skills

Multichannel support

Data privacy & compliance

Problem solving

Time management

Education

Bachelor’s degree in commerce, Finance, Accounting, Business Administration or related discipline

Tools

Oracle Fusion ERP

SAP ERP

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

About DigiKey:

DigiKey, headquartered in Thief River Falls, Minnesota, USA, is a global leader in the distribution of electronic components and automation products. We offer the industry’s broadest and deepest selection of in-stock components for immediate shipment worldwide, with access to more than 18 million products from nearly 3,000 trusted manufacturers.

Engineers, designers, builders, and procurement professionals around the world rely on DigiKey for innovative digital solutions, advanced design tools, and a seamless purchasing experience that supports every stage of the product development lifecycle.

Discover more about DigiKey’s electronics distribution, automation solutions and design resources at digikey.com and on Facebook, X, YouTube, Instagram and LinkedIn.

About DigiKey India:

DigiKey India, officially known as Digi-Key Electronics & Automation Trading Private Limited, was established to strengthen DigiKey’s presence in India and tap into the country’s strong technology talent ecosystem.

Our Bengaluru-based Global Capability Center (GCC) serves as a strategic hub for innovation, collaboration, and technology enablement, supporting DigiKey’s global operations while driving impactful solutions for the future of electronics and automation distribution.

About the Role:

The Accounts Receivable Specialist will support DigiKey’s Finance Operations function by handling invoices, payment and account-related queries through voice calls, web chats and email interactions. The role is part of an AR operating model where customer-facing support, payment efficiency and timely query resolution are key expectations.

This role will require working across multiple support channels to resolve real-time customer and internal team queries.

Roles & Responsibilities:

• Manage Accounts Receivable inquiries through phone, email, and web chat, ensuring timely and professional customer support.
• Process and apply customer payments accurately while maintaining account records within the accounting system.
• Resolve invoice, payment, account, and credit-related queries from customers and internal teams.
• Monitor customer accounts, support collections activities, and work proactively to maintain current account status.
• Apply account holds and perform fraud prevention activities in line with company policies.
• Ensure compliance with data privacy, confidentiality, and financial control requirements.
• Investigate and resolve customer issues through appropriate documentation, follow-up, and closure.
• Escalate complex or exception-based cases through established channels when required.
• Effectively manage email, phone, and webchat interactions to meet service standards while delivering a positive, professional and customer - focused experience.
• Contribute to process improvements by identifying recurring issues, process gaps, and customer trends.
• Participate in training programs, team meetings, and knowledge-sharing initiatives to support continuous learning and operational excellence.
• Support additional accounting responsibilities as required by business and regional needs.

Skills:

• Working knowledge of Accounts Receivable processes, including invoices, payments, customer account queries, collections follow-up, reconciliations and resolve invoice or payment-related discrepancies with accuracy.
• Familiarity with ERP/accounting systems such as Oracle, SAP or similar platforms is preferred.
• Ability to follow SOPs, knowledge articles, process manuals and compliance requirements consistently
• Strong verbal and written communication skills to support customers and internal partners across voice, chat and email channels.
• Ability to handle live customer interactions, including understanding queries, clear response delivery, call control and appropriate escalation.
• Strong problem-solving skills to investigate queries and support timely resolution.
• Ability to prioritise work across multiple channels in a fast-paced operations environment.

Minimum Qualifications:

• Bachelor’s degree in commerce, Finance, Accounting, Business Administration or a related discipline.
• Relevant experience in Accounts Receivable, Finance Operations, customer support, collections, billing, cash application or similar finance/customer-facing operations.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Preferred Qualification:

• Prior experience in Accounts Receivable within global business service industries.
• Experience handling customer queries through phone, chat or email in a finance operations environment.
• Experience using Oracle Fusion ERP or other ERP/accounting platforms.

All personal data collected will be used for recruitment purposes only. All unsuccessful applications will be deleted within 24 months.