Senior Process Manager

eClerx LLC; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

eClerx is seeking a Senior Process Manager to lead back office operations, manage client relationships, mitigate escalations, and drive quality initiatives. The role oversees 70+ staff including training, onboarding, and performance reviews, while promoting knowledge sharing and continuous improvement across processes.

Experience in KYC/AML/Due Diligence, risk assessment, and strong analytical skills are essential.

Qualifications

• 10+ years leading teams of 20+ members with KYC/AML/Due Diligence.
• Ability to understand, manage and calculate risks.
• Strong logical and quantitative abilities.

Responsibilities

• Take leadership role independently managing back office operations.
• Client Management – establish self as a valued partner and work closely to achieve goals defined.
• Independently handle all client escalations and lead mitigation steps to prevent future escalations.
• Manage team of 70 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring.
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams.
• Lead various quality initiatives across processes managed.
• Responsible for Business continuity, transformation and various audits.

Skills

Leadership

Client Mgmt

Escalation Mgmt

Team Management

Training & Onboarding

Delivery Management

Performance Appraisal

Mentoring

Knowledge Sharing

Quality Initiatives

Business Continuity

Audits

KYC

AML

Due Diligence

Risk Management

Decision Making

Analytical Thinking

Interpersonal Skills

Stakeholder Mgmt

Education

Graduation (Bcom, BBA, BBM, BCA)

Post Graduation (Mcom, MBA, PGDM)

Job description

Senior Process Manager Role and responsibilities:

Take leadership role independently managing back office operations

Client Management – establish self as a valued partner and work closely to achieve goals defined

Independently handle all client escalations and lead mitigation steps to prevent future escalations

Manage team of 70 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.

Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Lead various quality initiatives across processes managed

Responsible for Business continuity, transformation and various audits

Technical and Functional Skills:

Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)

10+ years of experience in handling team of minimum 20 members and has good experience and knowledge of KYC, AML, Due Diligence.

Should be able to understand, manage and calculate risks.

Should be good with logical and quantitative abilities.

• Ability to manage and complete specific tasks with minimal direction
• Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
• Willingness to continuously learn, upgrade skills and stay relevant to business demands

Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Info

• Job Identification 80314
• Job Schedule Full time