Senior Process Improvement Professional II

Nielsen Holdings Plc; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Nielsen Holdings Plc is seeking a Senior Process Improvement Professional II in Mumbai to lead and sustain a culture of continuous improvement across the organization. The role requires hands-on use of Lean, Six Sigma, and BPM methodologies to boost efficiency, reduce costs, and enhance customer experience.

Responsibilities include managing a portfolio of DMAIC/Kaizen projects, training teams, analyzing root causes, and partnering with Operations, IT, and Finance to deploy new processes.

Qualifications

• 8–10 years of experience in Process Improvement, Business Transformation, or Operations Consulting.
• Lean Six Sigma Green Belt certification is required; Black Belt is an advantage.
• Strong skills in process mapping, analysis, and KPI design.
• Proven ability to drive cross-functional improvement initiatives.

Responsibilities

• Lead and manage a portfolio of high-impact process improvement projects from inception to completion.
• Serve as internal SME for Lean, Six Sigma, and Value Stream Mapping.
• Develop and deliver training on process excellence tools and principles.
• Conduct deep-dive process analyses and monitor KPIs for impact.
• Identify bottlenecks, waste, and opportunities for automation or standardization.
• Collaborate with Operations, IT, and Finance to deploy new processes.
• Champion a data-driven culture and measurable performance improvements.

Skills

Communication

Problem-Solving

Adaptability

Project Management

Collaboration

Education

Lean Six Sigma Green Belt (GB) certification

Lean Six Sigma Black Belt certification

Tools

Statistical analysis tools

Process mapping tools

Job description

Senior Process Improvement Professional II

• Full-time

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Overall objective

The Senior Process Improvement Professional will be a key driver in transforming our operational capabilities. This role is responsible for leading, implementing, and sustaining a culture of continuous improvement across the organization. The ideal candidate will use proven methodologies (e.g., Lean, Six Sigma, BPM) to identify and execute initiatives that enhance efficiency, reduce costs, improve quality, and elevate the customer experience.

Responsibilities

Lead and manage a portfolio of high-impact process improvement projects (e.g., DMAIC, Kaizen events) from inception to completion, ensuring sustainable results.

Serve as the internal subject matter expert for process improvement methodologies (Lean, Six Sigma, Value Stream Mapping).

Develop and deliver training and coaching to team members across the organization on process excellence tools and principles.

Conduct deep-dive process analysis, root cause analysis, and performance metric tracking.

Identify bottlenecks, waste, and opportunities for automation or standardization.

Establish and monitor key performance indicators (KPIs) to measure the effectiveness and financial impact of improvement initiatives.

Champion a culture of continuous improvement and data-driven decision-making.

Partner with cross-functional stakeholders (Operations, IT, Finance) to ensure successful deployment and adoption of new processes.

Experience

8-10 years of experience in Process Improvement, Business Transformation, or Operations Consulting.

Proven track record of successfully leading complex, cross-functional improvement projects.

Lean Six Sigma Green Belt (GB) certification is a must. Black Belt certification will be an added advantage

Expert proficiency in process mapping, process analysis and statistical analysis tools

Experience in designing KPIs, risk/time/scope management, stakeholder engagement

Skills and Competencies

• Excellent Communication: Strong verbal and written communication skills to effectively engage with stakeholders at all levels and convey complex ideas clearly.

Problem-Solving: Ability to identify issues, analyze root causes, and implement effective solutions to ensure smooth transitions.

Adaptability: Flexibility to adapt to changing priorities and navigate through ambiguity while maintaining focus on key objectives.

Project Management: Proficient in project management methodologies with the ability to manage multiple tasks simultaneously and prioritize effectively

Collaboration: Proven track record of working collaboratively across departments and geographies to achieve common goals.