Member Technical Staff II

Nielsen-2ede5b8f; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Nielsen is seeking a seasoned technical operations professional to independently investigate and resolve complex issues across the application and infrastructure stack. You will lead small-to-medium operational projects, drive timely delivery, and strengthen system reliability.

You will mentor teammates, partner with DevOps, software engineering and product teams to align roadmaps with platform stability goals, and push automation to reduce toil while improving performance and resilience.

Qualifications

• 5–10 years of relevant technical support and system engineering experience.
• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent.
• Advanced technical and analytical proficiency with cross‑functional collaboration.

Responsibilities

• Investigate and resolve complex, non‑routine issues across apps and infrastructure.
• Lead small‑to‑medium operational projects with timelines and deliverables.
• Participate in major incident response and RCA to prevent recurrence.
• Identify opportunities for automation and process improvement.
• Provide mentorship and technical guidance to junior teammates.
• Collaborate with DevOps, Software Engineering and Product teams.

Skills

Advanced scripting

Cloud fundamentals

Database & data pipelines

Platform & systems diagnostics

Education

Bachelor's in CS/IT/Engineering

Tools

AWS

Azure

Job description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

Complex Problem Solving & Escalations: Independently investigate and resolve complex, non-routine technical issues across the application and infrastructure stack, taking a fresh perspective to solve complex problems.

Project Leadership & Delivery: Lead small-to-medium operational projects and infrastructure enhancement initiatives, managing timelines, deliverables, and technical implementation independently.

Incident Management & Root Cause Analysis: Participate in major incident response and post-mortem analysis (RCA) to prevent recurrence and improve systemic reliability.

Process Optimization & Automation: Identify opportunities for operational efficiency, contributing to process improvements and building tools to reduce manual toil.

Mentorship & Technical Guidance: Provide informal guidance, technical coaching, and peer support to junior team members, elevating overall team capabilities.

Cross-Functional Collaboration: Partner with DevOps, Software Engineering, and Product teams to align operational needs with technical roadmaps and system stability goals.

Required Technical Skills

Advanced Scripting & Automation: High proficiency in writing complex scripts (e.g., Python, Bash, PowerShell) for task automation and system operationalization.

Cloud & Infrastructure Knowledge: Deep understanding and hands‑on operational management within AWS/Azure cloud environments and hybrid systems.

Database & Data Pipeline Proficiency: Capability in performance querying, troubleshooting, and management across relational and non-relational database platforms (e.g., MSSQL, MongoDB, Kafka).

Platform & Systems Diagnostic Skills: Mastery of full-stack application architecture, microservices, and enterprise monitoring frameworks.

Qualifications

Typical Experience: 5–10 years of relevant technical support and system engineering experience, with a proven track record of delivering independent work products and managing complex technical projects.

Education & Qualifications: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience; advanced degree or relevant technical/cloud certifications preferred.

Skills: Advanced technical and analytical proficiency; ability to independently diagnose and resolve complex system issues; strong communication and collaborative skills to drive cross‑functional alignment.