Sales Support Specialist

APM Terminals; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Global impact

Growth opportunities

Innovation

Global exposure

Flexible work

Job summary

Maersk in Pune, India seeks a sales professional to own overall sales responsibility for a small customer portfolio, building durable relationships and driving performance. You will provide sales administration support, manage emails and internal cases, respond to customers, and analyze segments to grow share of wallet while coordinating with cross‑functional teams.

The role requires excellent communication, a graduate degree, and a proactive approach to data accuracy and timely issue resolution

Qualifications

• 3-6 years of front line sales experience in shipping.
• Excellent communication skills; any graduate.

Responsibilities

• Provide support for sales administration and transactional activities related to sales.
• Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.
• Respond to customers in line with business requirements.
• Analyze various segments to sustain volumes and identify opportunities to increase share of wallet.
• Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.
• Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.
• Analyze customer feedback from multiple channels to identify improvement areas and implement solutions.
• Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.

Skills

Frontline sales

Shipping industry experience

Customer relationship management

Education

Any graduate

Job description

Has overall sales responsibility for customer relationships and performance of a small customer portfolio.

Introduction: Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer

• Impact: Your work will directly contribute to the success of our global operations.
• Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
• Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
• Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Responsibilities

• Provide support for sales administration and transactional activities related to sales.
• Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.
• Respond to customers in line with business requirements.
• Analyze various segments to sustain volumes and identify opportunities to increase share of wallet.
• Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.
• Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.
• Analyze customer feedback from multiple channels to identify improvement areas and implement solutions.
• Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.

Required Skills

• 3- 6 years of experience in front line sales from shipping industry.
• Excellent communication skills Any graduate.

Diversity and Inclusion

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

Company Overview

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.