Senior Process Associate

HCL Technologies Limited; Dadri; On-site; INR 350,000 - 500,000; Full time

Job summary

HCL Technologies Limited is seeking to oversee customer support operations to ensure efficient data management, high-quality interactions, and continuous workflow improvements. This role focuses on timely resolution of customer queries via email or chat, maintaining data accuracy across systems, and driving process enhancements.

As a key part of the team, you will ensure data quality, streamline workflows, and support scalable customer service across multiple platforms, contributing to overall

Responsibilities

• Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
• Managing troubleshooting tasks, providing effective solutions, and escalating complex issues to higher levels of support when necessary.
• Evaluate operational workflows, identifying inefficiencies and suggesting enhancements for improvement.
• Ensure the quality and precision of processed data and customer interactions are maintained at the highest standards.
• Oversee the accurate entry, updating, and management of data across multiple systems and databases.

Job description

To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.

Key Responsibilities

• 1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
• 2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
• 3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
• 4. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
• 5. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.