Tower Lead (Support & Operations)

HCL Technologies Limited; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HCL Technologies Limited in Dadri, Uttar Pradesh, is seeking a results-driven professional to manage escalations, deliver on SOW commitments, and support organizational initiatives.

You will oversee revenue targets at tower level, ensure closures per SLA, uphold operational hygiene, and drive customer satisfaction through new frameworks and automation-led improvements.

Join a global tech leader committed to people-first growth, with opportunities across digital, engineering, cloud and AI.

Responsibilities

• Ensure generation of tower level EE & EN revenue.
• Ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms.
• Oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW.
• Promote positive customer satisfaction and develop new initiatives/frameworks to improve the same.

Job description

To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.

Key Responsibilities

• 1. To ensure generation of tower level EE & EN revenue
• 2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
• 3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
• 4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
• 5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiativesÂÂÂÂÂÂ

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.