Senior Support Lead - Kubernetes

HCL Technologies Limited; Chandur; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Support Lead with deep Kubernetes expertise to guide complex issue resolution and strategic improvements. You will work across product, development, and QA teams to influence Kubernetes design and ensure a seamless support experience.

The role emphasizes proactive problem solving, mentoring teammates, and driving automation to optimize Kubernetes operations and customer satisfaction. Excellent collaboration skills are essential.

Qualifications

• Advanced proficiency in Kubernetes architecture and deployment.
• Strong understanding of DevOps practices and ITIL ITSM frameworks.
• Familiarity with monitoring tools for Kubernetes environments.
• Basic knowledge of product support methodologies (L1-L3).

Responsibilities

• Act as a point of escalation for complex and high-priority Kubernetes issues, ensuring timely resolution and high customer satisfaction.
• Conduct root cause analysis for critical Kubernetes issues and implement proactive measures to improve stability.
• Collaborate with product management, development, and QA to provide actionable feedback on Kubernetes design and functionality.
• Provide technical guidance and mentorship to teammates in troubleshooting Kubernetes-related issues.
• Drive continuous improvement initiatives to automate support workflows and enhance Kubernetes operations.

Skills

Kubernetes

DevOps

ITSM

L1-L3 Support

Tools

Monitoring Tools

Job description

The Senior Support Lead specializes in Kubernetes and plays a critical role in enhancing customer satisfaction through effective issue resolution and continuous improvement initiatives. This position is pivotal in executing root cause analysis for complex problems and providing strategic technical guidance to ensure a seamless support experience. By collaborating with cross-functional teams, the Senior Support Lead significantly influences product development and optimizes support processes.

Key Responsibilities

1. 1. Act As A Point Of Escalation For Complex And High-Priority Customer Issues Related To Kubernetes, Ensuring Timely And Effective Resolution While Maintaining High Customer Satisfaction.
2. 2. Conduct Root Cause Analysis For Critical Issues Affecting Kubernetes Deployments, Implementing Proactive Measures To Minimize Future Occurrences And Enhance System Stability.
3. 3. Collaborate Closely With Product Management, Development, And Qa Teams To Provide Actionable Feedback On Product Enhancements, Influencing Kubernetes Design And Functionality To Align With Customer Needs.
4. 4. Provide Technical Assistance And Mentorship To Team Members In Troubleshooting And Resolving Kubernetes-Related Customer Issues, Fostering A Collaborative Support Environment.
5. 5. Drive Continuous Improvement Initiatives Within Support Processes And Workflows, Identifying Opportunities For Automation And Efficiency Enhancements In Kubernetes Operations.

Skill Requirements

1. 1. Advanced Proficiency In Kubernetes Architecture And Deployment
2. 2. Strong Understanding Of Devops Practices And Itsm Frameworks
3. 3. Familiarity With Monitoring Tools And Techniques Related To Kubernetes Environments
4. 4. Basic Knowledge Of Product Support Methodologies (L1-L2-L3)

Other Requirements

1. 1. Optional But Valuable Certification In Kubernetes Administration (Cka)
2. 2. Optional But Valuable Certification In Itil Foundation

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.