Senior Principal Systems Development Engineer

Dell, Inc.; Bengaluru; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Dell Technologies in Bangalore, India is seeking a Senior Principal Systems Development Engineer to lead the resolution of the most critical customer escalations while mentoring the team and guiding strategic technical direction.

You will work with PowerStore customers, Product teams, and cross-functional stakeholders on severe escalations and trending issues that shape product strategy and customer success. If you're a storage expert, your place is with the PowerStore Customer Engineering team.

Qualifications

• Bachelor's or Master’s with 12+ years of experience in advanced technical positions within complex IT environments
• Proven track record working directly with customers with urgency and leading resolution during severe escalations
• Deep knowledge of enterprise IT infrastructure and storage with broad IT environment understanding
• Excellent written and verbal communication with ability to influence stakeholders
• Hands-on experience with Linux, VMware, Windows Server; solid SAN and networking knowledge

Responsibilities

• Lead resolution of the most critical customer escalations
• Mentor the team and drive strategic technical direction
• Collaborate with R&D and cross-functional stakeholders to resolve challenges and transfer knowledge
• Identify and resolve diverse, complex technical problems and investigate trending issues
• Drive product enhancements and strategic direction based on customer insights and analysis

Skills

Customer escalation leadership

Cross-functional collaboration

Communication skills

Mentoring

Education

Bachelor's/Master's with 12+ years

Tools

Linux

VMware

Windows Server

SAN

Networking

Job description

Senior Principal Systems Development Engineer

Join us as a Senior Principal Systems Development Engineer on our Customer Engineering team in Bangalore, India to do the best work of your career and make a profound social impact.

What you'll achieve

As a

Senior Principal Systems Development Engineer (Escalation Engineer)

you will be responsible for leading the resolution of the most critical customer escalations while mentoring the team and driving strategic technical direction. You will work with PowerStore customers, Product teams, and cross-functional stakeholders on severe escalations and trending issues that shape product strategy and customer success. If you're a storage expert who excels at leading through complex technical and business challenges in a fast-paced environment, your place is with the PowerStore Customer Engineering team.

You will:

• Apply deep technical expertise to resolve the toughest customer issues and orchestrate resolution efforts during severe escalations
• Collaborate closely with R&D and business units to resolve customer challenges, gather insights, and transfer knowledge across the organization
• Identify and provide resolutions to diverse, complex technical problems while recognizing and investigating trending issues
• Technically lead and mentor the team, organizing and sharing knowledge to elevate collective capabilities
• Drive product enhancements and strategic direction based on customer insights and technical analysis

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• Bachelors/master's with 12+ years of experience in advanced technical positions (technical support, development, solution engineering, or solution architect) within complex IT environments
• Proven track record working directly with customers with strong sense of urgency and ability to lead resolution efforts during severe escalations
• Deep knowledge and hands‑on experience in enterprise IT infrastructure and storage, with comprehensive understanding of broader enterprise IT environments
• Excellent written and verbal communication skills with ability to influence stakeholders at all levels
• Hands‑on experience with Linux, VMware, Windows Server, plus solid SAN and networking knowledge. Demonstrated capability to motivate and direct workgroups, mentor engineers, and influence cross‑functional teams to achieve results

Desirable Requirements

• Extensive hands‑on experience with storage systems, virtualization platforms, VDI solutions (VMware/Citrix), enterprise databases, and storage performance tuning
• Strong scripting capabilities (Python, PowerShell, bash) and deep database expertise (SQL, PostgreSQL, Oracle) with clustering solutions experience

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that help individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31 May 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.