Principal Systems Development Engineer

Dell Technologies; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Dell Technologies, headquartered in Bengaluru, India, seeks a Principal Systems Development Engineer (Escalation Engineer) to resolve the most complex customer issues and drive product excellence through root cause analysis and best practice implementation.

You will collaborate with PowerStore customers, R&D, and Technical Support on critical escalations, documenting solutions and influencing product improvements that boost customer satisfaction and business outcomes.

Qualifications

• 8+ years of experience in advanced technical roles (support, development, or solution engineering) within complex IT environments.
• Proven track record of direct customer engagement with urgency and ownership.
• Deep knowledge of enterprise IT infrastructure and storage, with broad IT environment understanding.
• Excellent written and verbal communication skills to explain complex concepts.
• Hands-on experience with Linux, VMware, Windows Server, and foundational SAN and networking.

Responsibilities

• Resolve the toughest customer issues with urgency and precision.
• Collaborate with R&D and cross-functional teams to resolve challenges, gather insights, and transfer knowledge.
• Identify and provide resolutions to diverse, complex problems while documenting best practices.
• Influence product enhancements and new features to drive PowerStore business growth.

Skills

Linux

VMware

Windows Server

SAN & Networking

Education

Bachelor's or Master's in a related field

Tools

Python

PowerShell

bash

SQL

PostgreSQL

Oracle

Job description

Principal Systems Development Engineer

Join us as a Principal Systems Development Engineer on our Customer Engineering team in Bangalore, India to do the best work of your career and make a profound social impact.

Principal Systems Development Engineer

Join us as a Principal Systems Development Engineer on our Customer Engineering team in Bangalore, India to do the best work of your career and make a profound social impact.

What you'll achieve

As a Principal Systems Development Engineer (Escalation Engineer), you will be responsible for resolving the most complex customer issues and driving product excellence through root cause analysis and best practice implementation. You will work with PowerStore customers, Product teams, and Technical Support on critical escalations that directly impact product success and customer satisfaction. If you're a storage expert who thrives on complex technical challenges in a fast-paced environment, your place is with the PowerStore Customer Engineering team.

You will:

• Apply your technical expertise to resolve the toughest customer issues with urgency and precision
• Collaborate closely with R&D and cross-functional teams to resolve customer challenges, gather insights, and transfer knowledge
• Identify and provide resolutions to diverse, complex technical problems while documenting best practices
• Influence product enhancements and new features that drive PowerStore business growth
  

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role :

Essential Requirements

• Bachelors/master's with 8+ years of experience in advanced technical positions (technical support, development, solution engineering, or solution architect) within complex IT environments
• Proven track record working directly with customers with a strong sense of urgency and ownership
• Deep knowledge and hands-on experience in enterprise IT infrastructure and storage, with solid understanding of broader enterprise IT environments
• Excellent written and verbal communication skills with ability to articulate complex technical concepts
• Hands-on experience with Linux, VMware, Windows Server, plus foundational SAN and networking knowledge
  

Desirable Requirements

• Experience with storage systems, virtualization platforms, VDI solutions (VMware/Citrix), enterprise databases, and storage performance tuning
• Scripting capabilities (Python, PowerShell, bash) and database expertise (SQL, PostgreSQL, Oracle). Experience with clustering solutions and ability to motivate workgroups and influence cross-functional teams
  

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 21 August 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.