Principal Systems Development Engineer

Dell; Bengaluru; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Dell is seeking a Principal Systems Development Engineer (Escalation Engineer) for its Customer Engineering team in Bangalore, India. This role involves resolving complex customer issues and collaborating with cross-functional teams to enhance product performance.

Successful candidates will possess a bachelor's or master’s degree along with 8+ years of relevant experience, strong communication skills, and expertise in enterprise IT infrastructure.

The position offers the chance to influence product development and drive customer satisfaction.

Qualifications

• Bachelor's or master’s degree with 8+ years in technical roles within IT environments.
• Proven customer interaction experience with urgency and ownership.
• Hands-on experience with enterprise IT infrastructure.

Responsibilities

• Resolve complex customer issues with urgency.
• Collaborate with R&D and teams to solve challenges.
• Document best practices for technical resolutions.
• Influence product enhancements for business growth.

Skills

Technical support expertise

Advanced IT infrastructure knowledge

Strong communication skills

Scripting (Python, PowerShell, bash)

Education

Bachelor’s or master’s degree

Tools

Linux

VMware

Windows Server

SAN and networking knowledge

Job description

Principal Systems Development Engineer (Escalation Engineer)

Join us as a Principal Systems Development Engineer on our Customer Engineering team in Bangalore, India to do the best work of your career and make a profound social impact.

What you'll achieve

As a Principal Systems Development Engineer (Escalation Engineer), you will be responsible for resolving the most complex customer issues and driving product excellence through root cause analysis and best practice implementation. You will work with PowerStore customers, Product teams, and Technical Support on critical escalations that directly impact product success and customer satisfaction. If you're a storage expert who thrives on complex technical challenges in a fast-paced environment, your place is with the PowerStore Customer Engineering team.

You will:

• Apply your technical expertise to resolve the toughest customer issues with urgency and precision
• Collaborate closely with R&D and cross-functional teams to resolve customer challenges, gather insights, and transfer knowledge
• Identify and provide resolutions to diverse, complex technical problems while documenting best practices
• Influence product enhancements and new features that drive PowerStore business growth

Requirements

• Bachelor’s or master’s with 8+ years of experience in advanced technical positions (technical support, development, solution engineering, or solution architect) within complex IT environments
• Proven track record working directly with customers with a strong sense of urgency and ownership
• Deep knowledge and hands‑on experience in enterprise IT infrastructure and storage, with solid understanding of broader enterprise IT environments
• Excellent written and verbal communication skills with ability to articulate complex technical concepts
• Hands‑on experience with Linux, VMware, Windows Server, plus foundational SAN and networking knowledge
• Experience with storage systems, virtualization platforms, VDI solutions (VMware/Citrix), enterprise databases, and storage performance tuning
• Scripting capabilities (Python, PowerShell, bash) and database expertise (SQL, PostgreSQL, Oracle). Experience with clustering solutions and ability to motivate workgroups and influence cross‑functional teams

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.