Senior Platform SRE

SYNNEX Corporation; New Delhi; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

TD SYNNEX is seeking a Senior Site Reliability Engineer to ensure reliability across hybrid cloud and on‑prem platforms, driving automation, IaC, and observability to improve run readiness. You will own L3 incident response and collaborate with platform engineering to reduce toil and improve uptime.

In this role, you will define SLOs, lead production readiness reviews, and mentor teams while advancing AIOps‑enabled operations and data‑driven improvements across global, 24/7 environments.

Qualifications

• 5+ years in platform/SRE/operations/platform engineering with production ownership in large-scale environments.
• Hands-on hybrid operations (cloud + on-prem) with strong enterprise cloud fundamentals.
• Production IaC and automation (Terraform, Ansible); scripting (Python/PowerShell/Bash).
• Proven L3 incident troubleshooting and major incident leadership.
• Strong infra fundamentals: networking, virtualization, storage, Windows/Linux.
• ITSM experience (incident, problem, change) and ticket-based operations.
• Azure platform knowledge; familiarity with DevOps/CI/CD and drift control.

Responsibilities

• Platform reliability ownership for hybrid cloud and on-prem environments.
• Design/build automation and IaC configurations; write scripts; integrate with ITSM for self-service.
• Lead diagnosis, stabilization, and recovery for major incidents; drive RCA and preventive actions.
• Define SLOs/KPIs; lead operability gates and production readiness; maintain runbooks.
• Define signals, alert quality, dashboards; reduce noise; run data-driven reviews.
• Advance AIOps—predictive operations; support Python-based analytics and ML where applicable.
• Provide provider enablement and governance; mentor peers and promote operable-by-design culture.

Skills

Site reliability/ops engineering

Automation/IaC

Scripting

Hybrid infra operations

Incident management

Observability

AIOps thinking

Job description

Role purpose

Ensure reliability, operability, and continuous improvement of TD SYNNEX enterprise platforms across hybrid cloud and on‑prem environments. Engineering‑driven operations focused on automation, Infrastructure‑as‑Code (IaC), observability, and toil reduction. Serve as the L3 escalation for complex incidents; continuously improve platform run posture and readiness for L1/L2 execution.

Core responsibilities

• Platform reliability (hybrid cloud + on‑prem): Own L3 reliability posture; define SLOs/KPIs; lead operability gates and production readiness; maintain runbooks/SOPs.
• Automation & IaC: Design/build operational automation (health checks, remediation workflows); develop Terraform/Ansible configurations; script with Python (preferred), PowerShell, and/or Bash; integrate with ITSM for auditable self‑service and controlled remediation.
• Incident/problem/RCA (L3): Lead diagnosis, stabilization, and recovery for major incidents; drive problem management, RCA, preventive actions; reduce MTTR/MTTD via better signals, runbooks, and automation.
• Observability standards: Define actionable signals, alert quality, dashboards, logging; tune alerting to reduce noise; run data‑driven operational reviews.
• AIOps enablement: Advance predictive/proactive operations (anomaly detection, trend/capacity analysis); support Python‑based analytics and ML/DL where applicable; industrialize operational intelligence safely.
• Provider enablement (outsourced L1/L2): Equip provider with clear runbooks, training, standard changes, escalation criteria; govern performance and ITSM alignment; drive continuous improvement.
• Collaboration & CI: Partner with Platform Engineering to ensure operable‑by‑design capabilities; feed operational insights into roadmap; mentor peers and promote engineering‑led operations culture.

Required qualifications

5+ years in platform/SRE/operations/platform engineering with production ownership in large‑scale environments. Hands‑on hybrid operations (cloud + on‑prem) with strong enterprise cloud fundamentals (compute, networking, storage, identity). Production IaC and automation (Terraform, Ansible); scripting with Python/PowerShell/Bash (Python strongly preferred). Proven L3 incident troubleshooting and major incident leadership. Strong infrastructure fundamentals: networking (including DNS/DHCP concepts), virtualization, storage, Windows Server and/or Linux. ITSM experience (incident, problem, change) and ticket‑based operations. Azure platform knowledge. Preferred/valued: SRE practices (SLOs, error budgets, postmortems, toil reduction). Virtualization and backup/DR operations experience. Exposure to containers and DevOps/CI/CD; configuration drift control. Python for operational analytics; familiarity with ML/DL for anomaly detection, forecasting, clustering. Experience in large, multinational, 24/7 operations. Knowledge of AI/agentic approaches and modern automation patterns.

Desired attributes

• Engineering mindset; automates and standardizes to reduce toil.
• Strong ownership; calm, structured incident leader.
• Clear communicator in global, matrixed environments; effective cross‑team/vendor partner.
• Comfortable across cloud and on‑prem; disciplined documentation; committed to operational excellence.

Key competencies

• Site reliability/operations engineering
• Automation, IaC (Terraform/Ansible), scripting (Python/PowerShell/Bash)
• Hybrid infrastructure operations
• Incident/problem management, RCA, continuous improvement
• Observability and alert quality management (tool‑agnostic)
• Provider enablement and operational governance
• Data‑driven operations and AIOps‑oriented thinking

At Tech Data, a TD SYNNEX Company, our values guide everything we do

Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

Elective Benefits

Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career

Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.

Elevate Your Personal Well‑Being

Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion

It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization

Network with other new co‑workers within your first 30 days through our onboarding program.

Connect with Your Community

Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co‑workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook