Senior Platform Site Reliability Engineer (EKS and Python/Golang)

FHLB Des Moines; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Guidewire is seeking a Site Reliability Engineer III to design, build, and operate a scalable multi-tenant SaaS platform. You will automate deployments, provision resources, and develop internal tools to improve efficiency.

The role involves on-call responsibilities and collaboration with product teams to meet availability and performance goals. You will apply AWS, Kubernetes, and IaC practices at scale, contributing to observability and incident management while mentoring colleagues on

Qualifications

• 8–12 years of hands-on SRE/DevOps experience designing and operating large-scale production systems.
• Strong programming skills in Python or Go; Java/Spring Boot a plus.
• Deep AWS experience and production-scale systems.
• Hands-on with Kubernetes, Docker, Helm, and IaC tooling.
• Experience with observability, incident management, and SRE practices.

Responsibilities

• Design, build, and operate highly reliable, scalable multi-tenant SaaS infrastructure.
• Automate deployment, provisioning, and operational workflows across cloud and apps.
• Develop internal tools to improve efficiency and reduce manual effort.
• Participate in 24x7 on-call rotation to support production systems.
• Lead incident response, RCAs, and blameless postmortems.

Skills

Python/Go

AWS

Kubernetes

Terraform

Linux

CI/CD

GitOps

Observability

Automation

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Docker

Kubernetes (EKS)

Helm

Terraform

GitHub Actions

FluxCD

Job description

Job Description

Summary Site Reliability Engineering (SRE) brings together software and systems engineering to design and operate large-scale, highly distributed, and fault-tolerant systems. As a Site Reliability Engineer III, on the Platform team, you will play a key role in designing, building, and operating the foundational infrastructure that powers Guidewire's SaaS platform. You will focus on automation, reliability, scalability, and operability — ensuring our multi-tenant cloud platform consistently meets both functional and non-functional requirements. You will work closely with product development teams to influence system design, improve resilience, and ensure production readiness, while building the tools and frameworks that enable efficient, global, follow-the-sun operations.

What You'll Do

Drive Reliability, Automation & Scale:

• Design, build, and operate highly reliable, scalable infrastructure for a multi-tenant SaaS platform.
• Automate deployment, provisioning, and operational workflows across cloud infrastructure and applications.
• Develop internal tools, services, and frameworks to improve efficiency and reduce manual effort.
• Participate in a 24x7 follow-the-sun on-call rotation to support critical production systems.

Improve Platform & Infrastructure:

• Contribute to core platform systems by building features, resolving issues, and enhancing reliability.
• Partner with development teams to ensure systems meet availability, performance, and scalability requirements.
• Proactively identify risks, bottlenecks, and failure modes, and implement solutions before they impact customers.

Observability, Incident Management & Resilience:

• Build and maintain observability systems (metrics, logging, tracing, dashboards).
• Define and track Service Level Objectives (SLOs) and reliability metrics.
• Lead or contribute to incident response, root cause analysis, and blameless postmortems.
• Drive improvements toward self-healing systems and reduced operational toil.

Security & Identity:

• Design and support secure access patterns, including SSO, SAML, and OAuth-based authentication systems.
• Ensure platform services meet security and compliance standards.

Enablement & Collaboration:

• Collaborate across engineering teams, providing guidance, feedback, and hands-on contributions.
• Create and maintain documentation, runbooks, and training materials.
• Mentor engineers and promote best practices in reliability engineering and automation.

Who You Are

Infrastructure Development:

• 8–12 years of hands‑on experience in Site Reliability Engineering (SRE), DevOps, Cloud Infrastructure, or a related platform engineering role, with a proven track record of designing, building, and operating highly available, scalable, and reliable production systems.
• Strong programming skills in Python or Go (Java/Spring Boot is a plus).
• Deep experience with AWS and building/operating production systems at scale.
• Hands‑on expertise with Kubernetes (EKS), Docker, Helm, CNI, and Ingress networking.
• Strong understanding of Kubernetes primitives and patterns (deployments, services, operators, etc.).
• Experience with Infrastructure as Code (Terraform, Terragrunt, or similar).
• Solid understanding of Linux systems and networking fundamentals.

Observability & Operations:

• Experience with observability platforms such as Datadog, Prometheus, OpenTelemetry, or CloudWatch.
• Familiarity with incident management practices and production support in a microservices environment.
• Experience with messaging/streaming systems (e.g., Kafka, SQS) and relational databases (e.g., Aurora, RDS) is a plus.

Security & Identity:

• Working knowledge of SSO, SAML, OAuth, and identity providers (Okta is a plus).
• Experience with AWS IAM (roles, policies, IRSA), VPC security groups, and Kubernetes security primitives (RBAC, network policies, pod security standards, secrets management).

DevOps & Delivery:

• Experience with CI/CD and GitOps tools such as GitHub Actions, TeamCity, Jenkins, FluxCD, or Bitbucket.
• Comfortable working in agile environments (Scrum, Kanban).

Mindset & Collaboration:

• Strong troubleshooting and problem-solving skills with a proactive, systems-thinking mindset.
• Passion for automation: “If you have to do it more than once, automate it.”
• Excellent communication skills and ability to work across distributed teams.
• A collaborative team player who can influence, mentor, and lead through technical expertise.
• Demonstrated ability to leverage AI and data-driven insights to improve productivity and outcomes.

Preferred Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience
• Experience supporting large-scale SaaS platforms
• AWS or Kubernetes certifications
• Exposure to modern platform frameworks such as KubeVela (OAM) or Crossplane
• Contributions to open-source projects

Why Guidewire?

Work on a mission‑critical global platform used by leading P&C insurers worldwide

Solve complex, real‑world infrastructure problems at genuine scale

Be part of a collaborative, high‑impact engineering culture grounded in integrity, rationality, and collegiality

Opportunity to shape the future of a rapidly evolving cloud platform

A culture of curiosity and innovation where engineers are empowered to leverage AI and emerging technologies.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success.

We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.

Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.

We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.

Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We’re an extraordinary blend of hungry self‑starters, intrepid explorers, brainy experts, and loyal allies. Combine all of this, and we make a glorious success story, loaded with down‑to‑earth, helpful, and passionate people, all on the journey of cloud innovation and best in class technology.

Guidewire’s an adventure—and it’s yours for the taking.

At Guidewire, we are utterly committed to customer success. We combine digital, core, analytics, and AI to deliver our platform as a cloud service to the P&C Insurance industry.

And with the largest R&D team, services team, and partner ecosystem in the industry, we continually evolve and innovate to meet our customers’ needs.

We put our values of Integrity, Rationality, and Collegiality first, harboring a culture of honesty and openness that our people never want to lose.

And we each bring a little quirkiness—and a little genius—to the table.

As the landscape of our industry continues to shift, we respond with flexibility and skill.

We’re braving uncharted territory, pushing past the conventional with our products, partners, and people.