Senior Platform Engineer (SAP Functional)

Commonwealth Bank; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Commonwealth Bank in Bengaluru is seeking a Senior Platform Engineer to ensure the stability and performance of SAP Core Banking systems. You will own day-to-day L2 support and incident management within a regulated financial services environment.

The role requires 7–9 years’ experience with SAP Banking Services and TRBK, ITIL familiarity, and strong analytical, stakeholder, and ABAP debugging skills. AI tooling experience is a plus.

Qualifications

• 7–9 years of experience in configuration, development or incident management with SAP Finance products, preferably SAP Banking Services and TRBK.
• Knowledge of SAP Banking Modules – Business Partner, Deposits Management, Master Contract Management, Loans Management and Payments.
• Strong understanding of incident and change management processes in large, regulated industries such as banking and financial services.
• Knowledge of ITIL Service Management processes.
• Strong analytical and troubleshooting skills with the ability to perform root cause analysis.
• Highly skilled stakeholder management and communication skills.
• Ability to debug or low‑touch code in ABAP is highly desirable.
• Prior experience with AI tools to automate daily tasks is highly desirable.

Responsibilities

• Provide day‑to‑day L2 operational and platform stability for SAP functionality across production and non‑production environments.
• Monitor daily system functionality and performance, identify issues proactively, and coordinate timely incident detection and resolution.
• Perform and manage service restoration within SLA for incidents of all categories.
• Partner with stakeholders to articulate and execute service restoration, ensuring the best outcome with minimal impact to customers.
• Coordinate with infrastructure, security, and platform teams to maintain system availability, resilience, and performance.
• Support continuous improvement initiatives that increase and automate functional observability.
• Leverage and propose tools that bridge the gap between product teams and operational capabilities, enabling higher levels of self‑service.
• Utilise AI capabilities to automate and supplement incident analysis and resolution.
• Maintain system documentation, operational procedures, knowledge articles, and support runbooks.
• Support change management activities, including the running of manual activities and ensuring minimum standards are met.

Skills

SAP Banking Services

TRBK

Incident management

ABAP debugging

AI tooling

Stakeholder management

System monitoring

Education

Bachelor's or Master's in Eng/CS/IT

Tools

ITIL

Job description

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress.

Job Title

Senior Platform Engineer

Location

Bangalore – Manyata Tech Park

Business & Team

Retail Tech – Core Banking

We are seeking experienced SAP Banking Services / TRBK systems engineers to join our squad to support and optimize SAP solutions that underpin critical banking operations. This role is responsible for ensuring the stability, performance, and continuous improvement of the SAP Core Banking system, which processes nearly 40% of Australia’s payments.

Impact & Contribution

Apply advanced technical knowledge to deliver key strategic solutions that address business problems and build a culture of empowerment within a large organization. You will contribute to building a brighter future for our customers by ensuring the team delivers the best solutions possible using modern development practices.

Roles & Responsibilities

• Provide day‑to‑day L2 operational and platform stability for SAP functionality across production and non‑production environments.
• Monitor daily system functionality and performance, identify issues proactively, and coordinate timely incident detection and resolution.
• Perform and manage service restoration within SLA for incidents of all categories.
• Partner with stakeholders to articulate and execute service restoration, ensuring the best outcome with minimal impact to customers.
• Coordinate with infrastructure, security, and platform teams to maintain system availability, resilience, and performance.
• Support continuous improvement initiatives that increase and automate functional observability.
• Leverage and propose tools that bridge the gap between product teams and operational capabilities, enabling higher levels of self‑service.
• Utilise AI capabilities to automate and supplement incident analysis and resolution.
• Maintain system documentation, operational procedures, knowledge articles, and support runbooks.
• Support change management activities, including the running of manual activities and ensuring minimum standards are met.

Technology Skills

• 7–9 years of experience in configuration, development or incident management with SAP Finance products, preferably SAP Banking Services and TRBK.
• Knowledge of SAP Banking Modules – Business Partner, Deposits Management, Master Contract Management, Loans Management and Payments.
• Strong understanding of incident and change management processes in large, regulated industries such as banking and financial services.
• Knowledge of ITIL Service Management processes.
• Strong analytical and troubleshooting skills with the ability to perform root cause analysis.
• Highly skilled stakeholder management and communication skills.
• Ability to debug or low‑touch code in ABAP is highly desirable.
• Prior experience with AI tools to automate daily tasks is highly desirable.

Education Qualifications

Bachelor’s degree or master’s degree in Engineering, Computer Science or Information Technology.