Senior Order Execution Specialist

FLSmidth; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health Insurance

Personal Accident Insurance

Disability Insurance

Group Term Life Insurance

Annual health check-up

Flexible work schedule

Continuing education

Employee Assistance Program

Job summary

FLSmidth in India seeks a Senior Order Execution Specialist to manage end-to-end order handling for standard spare parts, from PO receipt to delivery and invoicing.

You will validate orders, enter them into ERP/CRM, and coordinate with procurement, planning, and logistics to ensure on-time delivery. Strong English, 8+ years in the field, and cross-cultural experience are essential.

Qualifications

• 8+ years in Order Execution, Order Management, or Customer Service within industrial/mining environments.
• Experience coordinating cross-country teams across time zones.
• Strong customer-facing experience with key accounts and meetings.
• Fluent in English for meetings and business reviews.

Responsibilities

• Own the order handling process from receipt of purchase order to delivery and invoicing.
• Validate customer orders against proposals and ensure information for entry is complete.
• Enter orders in ERP/CRM and track progress to fulfillment.
• Monitor lead times, material availability, and production schedules for on-time delivery.
• Coordinate with Procurement, Planning, and Logistics for smooth execution.
• Communicate order confirmations, delivery schedules, and delays with customers.
• Ensure export control, documentation, and invoicing compliance.
• Handle changes, cancellations, and urgent order escalations efficiently.
• Collaborate with Customer Relations and Sales on overdue receivables.
• Prepare revenue, order intake, backlog, and delivery performance reports.
• Document and close orders with traceability.

Skills

Order execution

Customer service

Cross-cultural communication

Problem solving

Structured approach

English fluency

Education

Bachelor’s degree in engineering

ERP certifications (asset)

Tools

ERP systems

Power BI

Excel

Job description

Create a better future! Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining and cement. We need your leadership skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.

Department

You will be part of Supply Chain Execution, Africa Region Senior Order Execution Specialist

Key Responsibilities / Key Individual Accountabilities

• Own the order handling process for standard spare parts from receipt of purchase order to delivery and invoicing
• Validate customer orders against proposals and ensure all required information is available for order entry
• Accurately enter orders in ERP/CRM systems and track their progress through to fulfillment
• Monitor lead times, material availability, and production schedules to ensure on-time delivery (SIFOT/DIFOT)
• Coordinate with Procurement, Planning, and Logistics to ensure smooth execution of each order
• Communicate proactively with customers regarding order confirmations, delivery schedules, and any delays
• Ensure compliance with export control, documentation, and invoicing requirements
• Handle changes, cancellations, and urgent order escalations efficiently and professionally
• Collaborate with Customer Relations and Sales to follow up on overdue receivables when required
• Manage customer communication, order status updates, escalations, and issue resolution.
• Prepare and maintain revenue, order intake, backlog, and delivery performance reports.
• Arrange and facilitate customer meetings, reviews, and follow-up actions.
• Collaborate closely with key Russian-speaking customers and stakeholders, leveraging Russian language proficiency to support business operations and customer satisfaction.
• Document and close orders in alignment with internal policies and ensure traceability of records.

Interface with Internal Stake Holders

• Cross-Functional Collaboration: Work closely with customer, sales, procurement, logistics & Engineering to ensure timely execution of orders.
• Observes and executes all job responsibilities in accordance with established company policies, procedures, and FLS standards
• Implements improvements to team business processes
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities

What you bring

• You are a Global Business Engineer or have a comparable background.
• Your previous career has provided you with experience within the cross field of proposal/ order execution /customer relations.
• You are used to foreseeing and solving potential problems.
• You are proactive and have a structured approach to your tasks, enabling you to handle several cases at a time.
• You have a cross-cultural understanding and can communicate with people of different nationalities and professional backgrounds.

Education

• Bachelor’s degree in engineering Engineering.
• Additional certifications in Supply Chain, Customer Service, Logistics, or ERP systems are considered an asset.

Experience

• 8+ years of experience in Order Execution, Order Management, Customer Service, Supply Chain within industrial, manufacturing, mining, or aftermarket service environments.
• Proven experience managing end-to-end order fulfillment from order receipt through delivery and invoicing.
• Experience coordinating with cross-functional teams across multiple countries and time zones.
• Strong customer-facing experience, including managing key accounts and conducting customer meetings.

Technical Skills

• Strong understanding of order management, supply chain and customer service processes.
• Proficiency in ERP systems (Microsoft Dynamics 365, Oracle or similar).
• Advanced skills in Microsoft Excel and reporting tools such as Power BI.
• Ability to analyze order backlogs, delivery performance, revenue, and operational KPIs.
• Strong communication, stakeholder management, and problem-solving skills.
• Fluent in English, with the ability to support customer communications, meetings, and business reviews.

What we offer

• Competitive benefit package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance option
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
• Financial support for continuing education
• Employee Assistance Program
• A global network of supportive colleagues and growth opportunities

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.