Senior Operations Team Member - Retirement Services

Bank Of America; Chennai; On-site; INR 450,000 - 650,000; Full time

Job summary

Bank of America is seeking a Senior Team Member in Chennai to support 401(k) retirement services. The role focuses on processing transactions, maintaining records, and collaborating with business partners. Strong English communication and problem-solving skills are essential.

The position targets graduates/postgraduates with 3–5 years of experience in finance or banking, proficient in Excel and PowerPoint, and capable of independent work in a fast-paced environment.

Qualifications

• 36–60 months of experience in a financial or banking role.
• Knowledge of investment products.
• Proficient in MS Excel & PowerPoint.

Responsibilities

• Provide operational support and process transactions per established procedures.
• Communicate effectively with internal/external stakeholders and meet deadlines.
• Review and process retirement/401(k) related tasks with accuracy.

Skills

401k knowledge

Financial products

Excel

PowerPoint

English communication

Education

University degree

Tools

MS Excel

PowerPoint

Job description

Senior Team Member Job Description: About Us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Process Overview*

Retirement Services is a backend process, the team supports 401(K) account maintenance of large corporate houses listed with Merrill Lynch. Process involves hardship claims document review, record keeping, account reconciliation and related research work through regular interaction with LOB and plan sponsors.

Job Description*

(Provide a high level overview of the role and scope of responsibilities) Entry level individual contributor position where the incumbents key responsibilities may include operational support and reviewing/processing transactions in Operations. Possesses communication, problem solving and general PC skills.

Responsibilities*

• Ensure quality service and effective support for the assigned functions, internal and/or external business partners and customers by following established procedures.
• Strong time management and organization skills with the ability to prioritize, multi-task, solve problems under time constraints, meet deadlines and deliver results.
• Incumbents would be Graduates / Post Graduates with 36-72 plus months of work experience.

Requirements*

• Education*
• Any University Degree Certifications If Any NA Experience Range * 36-60 months of experience in current role with Financial or banking Industry & sound knowledge of Investment and Retirement products
• Foundational skills* Financial or banking Industry & sound knowledge of Investment products
• Desired skills Hand on experience in Transaction Processing, Reviewing Transactions calls etc.
• Good verbal and written communications skills in English.
• Highly motivated, able to work independently, self-starter; and problem/solving/analytical.
• Require strong knowledge on 401k retirement savings accounts.
• Additionally, should have good knowledge of MS Excel & PowerPoint

Work Timings*

16:30PM-04:30AM

Job Location*

Chennai

Experience Level

Senior Level