Senior Operations Manager - US Healthcare

Hexaware Technologies; Navi Mumbai; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Hexaware Technologies leads Eligibility and Enrollment back-office operations for U.S. healthcare payer accounts, driving revenue, productivity, quality, and client satisfaction.

The role oversees large teams across multiple accounts, ensuring compliance with SLAs, regulatory requirements, and quality standards while driving continuous process improvement and operational efficiency. Responsibilities include crisis management, governance, and strategic alignment with senior management to achieve

Qualifications

• 15+ years in U.S. healthcare payer operations with leadership of large teams (~300+ employees).
• Proven track record in managing eligibility and enrollment processes and achieving revenue and SLA targets.
• Exposure to Six Sigma/Lean, preferably with YB/GB certification.

Responsabilités

• Lead and oversee 300+ member teams across multiple accounts.
• Ensure SLA maintenance and quality assurance across operations.
• Handle crisis management and problem-solving activities.
• Collaborate with senior management to align operations with business goals.
• Monitor and analyze performance metrics to drive improvements.
• Foster a positive work environment and team culture.

Connaissances

Team leadership

SLA management

Process improvement

Account management

Revenue focus

Formation

Any Graduation

Description du poste

The incumbent will lead and oversee Eligibility and Enrollment back-office operations for U.S. healthcare payer accounts, ensuring the achievement of revenue, productivity, quality and client satisfaction targets. The role involves strategic planning, operational governance, crisis management, and effective account management to drive business performance and service excellence. The individual will be responsible for managing large teams across multiple accounts, ensuring compliance with SLAs, regulatory requirements, and quality standards, while driving continuous process improvement and operational efficiency.

Job Responsibilities:

• Manage and lead a team of 300+ members
• Ensure SLA maintenance and quality assurance across operations
• Handle crisis management and problem-solving activities
• Collaborate with senior management to align operations with business goals
• Monitor and analyze performance metrics to drive improvements
• Foster a positive work environment and team culture

Criteria:

• Any Graduation
• 15+ years of extensive experience in U.S. healthcare payer operations, with demonstrated success in leading Eligibility and Enrollment processes, and developing and managing large teams with a span of control about 300+ employees.
• Exposure to Six Sigma/Lean preferably with YB/GB certification
• Proven track record in account management, process/SLA management and revenue