Manager - Operations ROI

Clinetic, an MRO Company; Pune District; On-site; INR 2,800,000 - 4,600,000; Full time

Job summary

Clinetic is seeking a Manager - Operations ROI to lead and optimize the ROI Operations department, driving performance, standardization, and team development in the US healthcare space. You will ensure compliance, high-quality service, and stakeholder satisfaction while guiding Supervisors and Associates.

The role requires strategic planning, KPI governance, and cross-functional collaboration with clients and onshore teams to achieve growth and efficiency goals.

Qualifications

• 10+ years of experience in US Healthcare Operations Management.
• 5+ years in a leadership role.
• Strong communication and interpersonal skills.
• Proven ability to manage client relationships and expectations.
• Proficiency in data analysis and performance management.
• Deep understanding of US healthcare operations and HIPAA guidelines.

Responsibilities

• Operations Oversight: manage daily ROI Operations team to meet SLAs and targets.
• Team Leadership: mentor and motivate ROI operations teams of 50–75 FTEs.
• Client/Onshore Management: collaborate with client/onshore leadership and ensure clear communication.
• Performance Management: design and monitor KPIs/KRAs, analyze data, implement improvements.
• Process Improvement: identify and implement best practices to optimize operations.
• Compliance: ensure adherence to HIPAA and organizational policies.
• Resource Management: allocate resources and optimize staffing.
• Reporting & Governance: prepare and review performance, inventory and billing reports.

Skills

US Healthcare operations

Leadership

Stakeholder management

Communication

Process improvement

Education

Bachelor's degree in any discipline

Tools

MS Excel

Job description

Job Description:

The Manager - Operations ROI will oversee and drive the performance of the ROI Operations department, providing strategic leadership and guidance to Supervisors and Associates. This role requires a leader with deep expertise in US Healthcare operations, process standardization, and team development. The manager will be accountable for ensuring compliance, delivering high quality services, enhancing process efficiency, strengthening team capabilities, and fostering strong stakeholder management.

Key Responsibilities

• Operations Oversight:Manage daily operations of ROI Operations team, ensuring adherence to service level agreements (SLAs) and performance targets.


• Team Leadership: Lead, mentor, and motivate ROI operations teams of approximately 50 to 75 FTEs, fostering a positive and productive work environment.


• Client/Onshore Management:Collaborate with client and onshore leadership and ensure effective communication, escalation and issues resolution.


• Performance Management:Designs and monitor KPIs and KRAs of the ROI Operations Team, analyse data, and implement strategies to improve productivity and quality.


• Process Improvement:Identify areas for process improvement, develop and implement best practices to optimize operations.


• Compliance:Ensure adherence to organizational policies, procedures, and HIPAA guidelines.


• Resource Management:Allocate resources effectively, manage workload distribution, and optimize staffing levels.


• Reporting & Governance:Create, review and monitor daily/weekly/monthly performance, inventory and billing reports to ensure accurate billing and identify below expectation team members to initiate corrective actions.


• Strategic Planning:Contribute to the development and execution of operational strategies to support business growth and client objectives.

Skills & Qualifications

• Education: Bachelor's degree in any discipline.


• Experience: Minimum 10 years of experience in US Healthcare Operations Management, with at least 5 years in a Leadership role.


• Strong leadership and team management skills.


• Excellent communication and interpersonal skills.


• Proven ability to manage client relationships and expectations.


• Proficiency in MS Excel, data analysis and performance management.


• Deep understanding of US healthcare Operations and best practices.