Senior Operations Manager

Stratist; Bengaluru; On-site; INR 502,000 - 558,000; Full time

Job summary

Stratist is seeking an experienced Senior Operations Manager to oversee day-to-day hospital operations, ensuring smooth department functioning and high-quality patient services. You will coordinate with clinical and support teams, manage staffing, and ensure compliance with policies and infection-control practices.

The role requires strong leadership, ability to manage multiple departments, and effective communication.

Qualifications

• Postgraduate degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
• Strong leadership and staff management abilities required.
• Excellent communication, problem solving and decision making.
• Proficiency in documentation, reporting, and basic computer applications.

Responsibilities

• Oversee daily hospital operations across departments and ensure smooth functioning.
• Coordinate with Nursing, Doctors, Front Office, Housekeeping and support teams.
• Ensure patient experience is positive and service quality aligns with policies.
• Ensure compliance with hospital SOPs, safety standards and regulations.
• Monitor resource utilization, inventory and cost control opportunities.
• Prepare daily/weekly/monthly operational reports and track KPIs.
• Identify process gaps and implement continuous improvement.

Education

Postgrad Hospital Admin

Job description

At Stratist, we believe that healthcare should grow with purpose. We partner with hospitals, clinics, startups, and healthcare professionals to help them scale — ethically, creatively, and smartly. Our work blends marketing expertise, innovative technology, streamlined systems, and the power of people to drive measurable, meaningful results.

We’re not just consultants — we’re collaborators. We listen, understand, and craft solutions tailored to each partner’s vision and challenges. Whether it’s building a brand patients trust, implementing efficient workflows, or launching impactful campaigns, we approach every project with passion and precision.

Joining Stratist means being part of a team that values curiosity, accountability, and continuous growth. Here, you’ll have the opportunity to work on exciting projects that shape the future of healthcare, alongside professionals who are as committed to excellence as they are to making a positive impact.

Our Promise: Grow with integrity. Innovate with empathy. Deliver with excellence.

Job Description

About Stratist People

We at, Stratist People focuses on helping healthcare organisations build and retain dependable teams through talent acquisition, leadership hiring, onboarding, learning and development and through structured HR systems.

As a healthcare growth partner, Stratist works with healthcare organisations to strengthen the systems that support their growth. Its role extends beyond recruitment to include building effective processes, developing team capabilities and supporting operational improvements. Through its work across strategy, technology, marketing and operations, Stratist helps healthcare businesses create a stronger foundation for sustainable growth.

By bringing together people, processes and practical execution, Stratist aims to help healthcare organisations build teams and systems that support both organisational goals and the people they serve.

Job Description

We are looking for an experienced and responsible Senior Operations Manager to oversee the day-to-day operations of a hospital. The ideal candidate will ensure smooth departmental functioning, effective staff coordination, quality patient services, compliance with hospital policies, and efficient resource utilization.

Key Responsibilities

1. Daily Operations Management

Oversee daily hospital operations and ensure the smooth functioning of all departments.

Monitor operational activities, staff deployment, and adherence to schedules.

Ensure efficient utilization of manpower, equipment, and other resources.

2. Staff Coordination and Management

Coordinate with Nursing, Physiotherapy, Doctors, Front Office, Housekeeping, Caregivers, and other support teams.

Monitor staff attendance, punctuality, grooming, discipline, and performance.

Support HR in manpower planning, recruitment, training, and employee engagement.

3. Patient Care and Service Quality

Ensure a positive patient and attendant experience.

Address patient and family concerns promptly and professionally.

Coordinate with clinical teams to ensure timely and efficient patient services.

4. Process and Compliance Management

Ensure compliance with hospital policies, SOPs, safety standards, and applicable regulations.

Maintain operational records, checklists, and departmental reports.

Monitor hygiene, housekeeping, safety, and infection-control practices in coordination with the concerned teams.

5. Inventory and Resource Management

Monitor the availability of medical and non-medical supplies.

Coordinate with procurement and maintenance teams to prevent operational disruptions.

Track resource utilization and identify opportunities for cost control.

6. Reporting and Performance Monitoring

Prepare daily, weekly, and monthly operational reports.

Monitor key performance indicators (KPIs), service quality, and departmental efficiency.

Identify operational challenges and recommend corrective actions.

Identify gaps in existing processes and implement operational improvements.

Promote teamwork, accountability, effective communication, and a patient-centric work culture.

Coordinate with management to achieve organizational goals.

Requirements

• Postgraduate degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
  
• Relevant experience in hospital operations management, preferably in a supervisory or managerial role.
  
• Strong leadership, staff management, and coordination skills.
  
• Good understanding of hospital workflows, patient services, and operational procedures.
  
• Knowledge of hospital policies, SOPs, safety standards, and infection-control practices.
  
• Excellent communication, problem-solving, and decision-making abilities.
  
• Ability to manage multiple departments and handle operational challenges effectively.
  
• Proficiency in documentation, reporting, and basic computer applications.
  

Salary of ₹45,000–₹50,000 per month, based on experience and suitability.

Opportunity to lead and manage hospital operations.

Professional growth and career development opportunities.

Disclaimer : The information provided in this job posting is subject to change based on the hiring organisation’s requirements and policies. You may request the detailed job description (JD) and benefits before accepting the offer.