Senior Operations Manager

Connectandheal; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Connect and Heal - CNH Care in Bengaluru seeks a strategic and hands-on Senior Operations Manager to own the end-to-end booking fulfillment lifecycle and lay groundwork for scalable healthcare operations.

You will drive fulfillment excellence, process engineering, and cross-functional product collaboration to set a new standard for integrated healthcare delivery in India, thriving in a fast-paced, mission-driven environment.

Qualifications

• Seasoned operations leader with track record of managing high-volume fulfillment.
• Ability to build scalable processes and frameworks.
• Data-driven mindset with comfort at the intersection of tech and operations.
• Thrives in a fast-paced, mission-driven environment.

Responsibilities

• Fulfillment Excellence: ensure every booking is executed with precision and speed.
• Process Engineering: audit workflows and build robust, scalable processes.
• Product Collaboration: work with tech teams to design solutions addressing operational bottlenecks.
• Scaling Connect and Heal: set the gold standard for integrated healthcare delivery in India.

Skills

Systems thinker

Data-driven

Operations leadership

Job description

Connect and Heal - CNH Care is looking for a strategic and hands-on Senior Operations Manager to play a defining role in transforming our booking fulfillment ecosystem.

We are at a pivotal stage of growth, and we need a leader who can own the end-to-end booking fulfillment lifecycle while laying the groundwork for the future of healthcare operations.

The Mission

• Fulfillment Excellence: Ensuring every booking is executed with precision, speed, and a customer-first mindset.
• Process Engineering: Auditing existing workflows to find efficiencies and building robust, scalable processes from the ground up.
• Product Collaboration: Working closely with our tech teams to design and implement new products that solve real-world operational bottlenecks.
• Scaling 'Connect and Heal': Helping us set the gold standard for integrated healthcare delivery in India.

Who You Are

• A seasoned operations leader with a track record of managing high-volume fulfillment (HealthTech, Logistics, or E-commerce experience is a major plus).
• A "systems thinker" who loves building frameworks and seeing them come to life.
• Data-driven and comfortable navigating the intersection of technology and human-led operations.
• Ready to thrive in a fast-paced, mission-driven environment.