Senior Officer - IT

Glenmark Pharmaceuticals; North Goa; On-site; INR 600,000 - 840,000; Full time

Job summary

Glenmark Pharmaceuticals in Mapusa, North Goa, seeks a Senior Officer – IT to manage manufacturing IT infrastructure, embedded systems, and regulatory-compliant computerized systems. You will back up data, restore systems, manage users, and provide L1–L2 support in a pharma manufacturing setting.

You will coordinate between Engineering and IT, support validation activities, and ensure SOP-driven operations with robust documentation and cross-functional collaboration.

Qualifications

• 3–5 years of relevant Pharma IT or Manufacturing IT experience.
• Experience in pharmaceutical manufacturing environments preferred.
• Strong hands-on knowledge of PLC, SCADA, HMI and MES systems.
• Experience in server backup, data restoration, user management, and system administration.
• Understanding of LAN/WAN networking and IT infrastructure troubleshooting.
• Good knowledge of SOP-driven and regulated environments.
• Exposure to computerized system qualification/validation will be an added advantage.
• Strong documentation, communication, and cross-functional coordination skills.
• Willingness to work in rotational shifts.

Responsibilities

• Backup & Data Restoration: execute and monitor online backups of servers, instruments, and manufacturing equipment.
• System Administration & Manufacturing IT: manage embedded systems, PLC, SCADA, HMI, and MES systems; handle user accounts and access control.
• IT & Network Support: monitor LAN/WAN connectivity; troubleshoot software and hardware issues; provide desktop support and set up new systems.
• Engineering & Validation Support: act as SPOC between Engineering and IT for IT-related requirements; assist in qualification/validation of equipment.
• Documentation & Compliance: prepare and maintain SOPs, work instructions, and IT records for regulatory readiness.
• User & Service Management: ensure incident logging; conduct end-user awareness; coordinate with internal teams and vendors.

Skills

PLC

SCADA

HMI

MES

Embedded systems

Server backup

Data restoration

User management

System administration

LAN/WAN networking

IT troubleshooting

SOP-driven environments

Qualification/validation

Documentation/coordination

Rotational shifts

Education

B.Tech

BCA

Diploma in IT

Job description

Job Description

Position: Senior Officer – IT

Location: Mapusa, North Goa

Experience: 3–5 Years in Pharma IT / Manufacturing IT Domain

Qualification: B.Tech / BCA / Diploma in IT or equivalent

Shift: Rotational Shifts

About the Role

We are looking for an experienced Senior Officer – IT to manage and support IT infrastructure and computerized systems associated with manufacturing equipment and instruments. The role will be responsible for backup and restoration activities, user account management, system administration, troubleshooting, IT documentation, and coordination between the Engineering and IT departments.

The position requires hands‑on experience in a pharmaceutical manufacturing environment, with a strong understanding of computerized systems, manufacturing equipment, and IT regulatory compliance.

Key Responsibilities

Backup & Data Restoration

• Execute and monitor online backups of servers, instruments, and manufacturing equipment.
• Perform manual backup activities for instruments and equipment as per defined procedures.
• Execute data restoration activities and maintain appropriate records.
• Ensure backup and restoration activities are performed in accordance with approved SOPs.

System Administration & Manufacturing IT

• Manage and administer embedded systems, PLC, SCADA, HMI, and MES systems.
• Perform user account creation, modification, deletion, and access management for instruments and equipment.
• Support authorization and access‑control activities as per established procedures.
• Provide L1–L2 troubleshooting for systems and applications within the assigned area.

IT & Network Support

• Monitor and support LAN/WAN connectivity for manufacturing and office environments.
• Troubleshoot and resolve software and hardware‑related issues within defined timelines.
• Provide desktop support and coordinate allocation/setup of new computer systems for users.
• Maintain an up‑to‑date IT asset inventory.
• Support IT‑related requirements for manufacturing equipment and associated systems.

Engineering & Validation Support

• Act as the Single Point of Contact (SPOC) between the Engineering and IT departments for IT‑related requirements.
• Assist Engineering and other relevant teams in the qualification and validation of manufacturing equipment from an IT perspective.
• Support implementation and maintenance of computerized systems associated with manufacturing operations.

Documentation & Compliance

• Prepare, review, monitor, and ensure adherence to applicable SOPs and work instructions.
• Maintain documentation related to authorization, backup, restoration, and user management activities.
• Ensure timely completion and maintenance of records required for pharmaceutical regulatory and compliance requirements.
• Support audit and inspection requirements related to IT systems and computerized systems.

User & Service Management

• Ensure adherence to the IT call logging and incident management process.
• Conduct awareness sessions for end‑users regarding call logging, issue reporting, and escalation procedures.
• Monitor open issues and ensure timely escalation and resolution.
• Coordinate with internal teams and external vendors, wherever required.

What We’re Looking For

• 3–5 years of relevant experience in Pharma IT / Manufacturing IT.
• Experience working in a pharmaceutical manufacturing environment is preferred.
• Strong hands‑on knowledge of PLC, SCADA, HMI, MES, embedded systems, and computerized manufacturing systems.
• Experience in server backup, data restoration, user management, and system administration.
• Understanding of LAN/WAN networking and IT infrastructure troubleshooting.
• Good knowledge of hardware/software troubleshooting.Understanding of SOP-driven and regulated environments.
• Exposure to computerized system qualification/validation will be an added advantage.
• Strong documentation, communication, and cross‑functional coordination skills.
• Willingness to work in rotational shifts aligned with manufacturing operations.