Senior Officer I_Human Resources

Tata Electronics Pvt. Ltd.; India; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Tata Electronics Pvt. Ltd. is seeking a dynamic Quality General Manager to lead the Quality Department for SMT and Top Layer Assembly operations. You will shape the quality strategy, oversee CQE, IQC, IPQC, and OQC teams, and drive performance to meet KPIs while safeguarding customer and company interests.

The role requires expertise in built-in quality, APQP/PPAP, FMEA, SPC, and a culture of continuous improvement across NPI and mass production.

Qualifications

• 15+ years of quality leadership in SMT/PCBA manufacturing, with OSAT/EMS exposure.
• Proven track record in automotive/aerospace sectors or equivalent high-reliability industries.
• Expert knowledge of SMT/TLA processes and built-in quality execution.

Responsibilities

• Lead enterprise quality strategy to achieve high first-pass yield and customer satisfaction.
• Mentor CQE/IQC/IPQC/OQC leaders and technicians, drive capability building and succession planning.
• Oversee end-to-end quality lifecycle from NPI to mass production and complaint resolution.
• Drive transformation of quality culture, governance of APQP phase-gate, and robust PPAP/DFMEA/PFMEA controls.
• Maintain compliance with standards (AS9100, IATF 16949, ISO 9001, IPC).

Skills

Built-in quality

Root cause analysis

Data analytics

Stakeholder management

Team leadership

Quality culture transformation

Change management

Poka-Yoke implementation

SPC monitoring

Education

Bachelor’s/Master’s in Engineering (Materials, Mechanical, Metallurgy, Electronics)

Six Sigma Black Belt or ASQ CQE

Tools

8D problem solving

MRB disposition

APQP/PPAP

FMEA

Control plans

SPC

Job description

We are seeking a dynamic Quality General Manager to lead the Quality Department for our Surface Mount Technology (SMT) and Top Layer Assembly (TLA) operations. This role involves shaping the quality strategy and vision, managing quality leaders/shift engineers/technicians, build quality team for TSAT's start up plants and driving performance to meet departmental KPIs. The ideal candidate excels in built-in quality execution, fostering a transformative quality culture, and safeguarding customer and company interests in high-stakes scenarios-prioritising quality over expedited shipments.

Key Responsibility

Lead enterprise quality strategy with built-in quality principles to achieve first-pass yield, low defect rates, and high customer satisfaction. Mentor and develop CQE, IQC, IPQC, and OQC leaders, engineers, and technicians through performance management, capability building, and succession planning. Manage end-to-end quality requirements including customer-specific form, fit, and function, NPI qualification, mass production ramp-up, and customer complaint resolution across IQC, IPQC, and OQC.

Drive cultural transformation as a change leader, embedding accountability, continuous improvement, and a zero-defect mindset across SMT and TLA operations. Champion NPI programs using APQP phase-gate governance, ensuring robust PPAP, DFMEA, PFMEA, control plans, MSA, and real-time SPC monitoring. Oversee quality systems and tools including 8D problem solving, MRB disposition, deviation and configuration management, and effective corrective and preventive actions.

Lead data-driven root cause analysis using scientific methods such as 5-Why, fishbone, DOE, and capability analysis, facilitating objective cross-functional collaboration with Engineering and Operations. Provide hands-on expertise in SMT and TLA processes including laser marking, solder paste printing and stencil control, Poka-Yoke implementation, SPI, vacuum reflow, AOI/AXI, ICT testing, thermal interface materials, screw fastening, and automated cable insertion.

Ensure compliance with AS9100, IATF 16949, ISO 9001, IPC-A-610, J-STD-001, and ESD ANSI/ESD S20.20 through audit leadership, recertification, and supplier quality alignment. Balance shipment commitments with quality integrity while driving sustainable, data-backed improvements for high-reliability PCBA and TLA products.

Short Description

Bachelor's or Master's degree in Engineering (Materials, Mechanical, Metallurgy, Electronics, or related field); advanced certifications in quality management (e.g., Six Sigma Black Belt, ASQ CQE) preferred.

Short Description

15+ years in quality leadership within SMT/PCBA manufacturing, with proven track record in OSAT, EMS, or automotive/aerospace sectors.

Long Description

• Proven ability to manage end-to-end quality lifecycle, from customer form/fit/function requirements and NPI qualification to mass production (IQC/IPQC/OQC) and complaint management.
• Deep technical expertise in SMT/TLA processes: laser marking on PCB, solder paste printing/stencil cleaning, error-proofing manual processes, SPI, vacuum reflow soldering, AOI/AXI, ICT testing, thermal interface materials, screw fastening, and automated cable insertion.
• Expert knowledge of SMT processes, IPC soldering standards (IPC-A-610, J-STD-001), TLA assembly (screw fastening, top-cover integration), and built-in quality execution.
• Mastery of quality tools: 8D, SPC, MRB, PPAP, APQP, FMEA, control plans, change/deviation/configuration management.Strong expertise in root cause analysis using scientific principles, leading unbiased discussions with Engineering, Operations and Suppliers.Strong command of certifications: AS9100, IATF 16949, ISO 9001, ESD ANSI/ESD S20.20, with audit leadership experience.
• Proven change leader capable of shifting quality culture through training, stakeholder engagement, and KPI-driven performance management.Ability to navigate conflicts, protecting quality while partnering with Operations and Engineering for strategic alignment.
• Proficiency in data analytics, MES/ERP systems, SPC software (e.g., Minitab), and inspection tools (SPI/AOI/AXI). Outstanding communication, stakeholder management, and team-building skills in a fast-paced, high-volume environment