Senior Network Operations Engineer

TravelCenters of America; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Bi-Weekly meeting free days

Mentoring programs

Health benefits

Job summary

Sovos in Navi Mumbai is seeking a Senior Network Operations Center Analyst to drive incident resolution and ensure reliability of our global network infrastructure. You will bridge customer support and engineering to manage complex network issues and mentor junior analysts.

Ideal candidates have 3+ years in network monitoring, strong troubleshooting, and experience with monitoring and ticketing systems. This on-site role includes 24/7 coverage and collaboration across departments to maintain

Qualifications

• 3+ years of experience in network monitoring or support.
• Strong understanding of networking concepts and protocols.
• Excellent troubleshooting and analytical skills.
• Experience with monitoring tools and ticketing systems.
• Fluent English communications with customers and teammates.

Responsibilities

• Monitor network systems and dashboards using NOC tools.
• Respond to alerts and troubleshoot network issues promptly.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to senior engineers as needed.
• Mentor analysts and lead resolution for complex issues.
• Support in implementing network changes and upgrades.
• Maintain logs and reports for compliance and analysis.
• Coordinate with engineering, product and support teams during incidents.

Skills

Network monitoring

Troubleshooting

English communication

Monitoring tools

Ticketing systems

24/7 environment

Job description

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- We're focused on hiring the right people, not just the 'right' resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

At Sovos, we're transforming how companies around the world manage tax compliance---helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global regulatory landscape. As a Senior Network Operations Center Analyst, you'll serve as a critical link between customer support and engineering teams, driving technical problem resolution and ensuring the reliability and performance of our global network infrastructure.

This is a high-impact, hands-on role. You'll lead resolution on complex network issues, mentor junior analysts, and be a go-to resource during critical incidents---all while helping build the operational foundation that keeps Sovos running at scale.

More specifically, you will:

• Monitor network systems and services using NOC tools and dashboards
• Respond to alerts and troubleshoot network issues promptly
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to senior engineers or supervisors as needed
• Perform routine checks and preventive maintenance tasks
• Mentor analysts and lead resolution for complex issues
• Assist in implementing network changes and upgrades
• Maintain accurate logs and reports for compliance and analysis
• Manage technical escalations by triaging issues, determining root causes, and coordinating resolution efforts
• Serve as technical point of contact during critical incidents, providing updates to stakeholders
• Collaborate with engineering, product, and support teams to resolve complex issues
• Document technical issues, workarounds, and resolutions in knowledge management systems
• Identify patterns in escalated issues to recommend product improvements
• Participate in on-call rotations to provide 24/7 coverage for critical issues

What We Need From You

• 3+ years of experience in network monitoring or support
• Solid understanding of networking concepts and protocols
• Strong troubleshooting skills and ability to navigate complex technical systems
• Experience with monitoring tools and ticketing systems
• Strong analytical and communication skills
• Experience with incident management processes and tools
• Strong time management skills with the ability to balance multiple priorities simultaneously
• Ability to work independently and collaboratively in a fast-paced, 24/7 environment
• Professional fluency in English (written and verbal) for communication with customers and internal stakeholders

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Opportunity to work with a global organization and gain international exposure
• Bi-Weekly Meeting Free Days!
• Mentoring Programs and career development opportunities
• Globally recognized Training and Development programs
• Comprehensive health benefits and insurance coverage
• Collaborative work environment with modern tools and technologies
• Opportunity to be part of a growing global team and shape its future

Our Recruitment Process

We believe in a transparent and comprehensive hiring process. Here's what a typical process will look like:

Stage 1: CCAT (Criteria Cognitive Aptitude Test) and EPP (Employee Personality Profile) Assessment

Stage 2: Automated Video Interview

Stage 3: Department Interview with Hiring Manager and/or key stakeholders

Stage 4: Final Interview

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.