Senior Manager, Order to Cash (OTC)

Sovos Latinoamérica; Navi Mumbai; Hybrid; INR 4,000,000 - 8,000,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

AI Tools from Day 1

Health Insurance (Day 1)

Learning & Development

Global Mentoring

Job summary

Sovos is seeking a Senior Manager - OTC to own the end-to-end Order to Cash process across regions, leading a skilled team in India and partnering with finance leaders globally to drive cash flow, process excellence, and efficiency at scale.

You bring 15+ years in Finance Operations/OTC, strong ERP/CPQ skills, and a track record of transformation in SaaS or tech environments. This role offers a hybrid work model and global exposure.

Qualifications

• 15+ years in Finance Operations/OTC
• Experience managing global OTC in matrix organizations
• Track record of process improvements and DSO reduction
• Understanding ASC 606 in SaaS/tech environments
• Proficiency with ERP/CPQ platforms (NetSuite, SAP, Salesforce)

Responsibilities

• Own global OTC process architecture from order to cash and controls
• Lead OTC team in India and influence regional resources globally
• Oversee order management, billing for SaaS and professional services
• Lead AR collections and cash application to maintain DSO targets
• Drive dispute resolution and executive escalations with focus on customer experience
• Lead OTC digital transformation with automation and AI tools
• Own OTC KPI reporting and support financial close activities

Skills

Finance Operations

OTC Expertise

Global Leadership

ASC 606

ERP Systems

SaaS / Tech

CPA/MBA

Education

CA/CPA/MBA

Tools

NetSuite

SAP

Oracle

Salesforce

Job description

SOVOS

Senior Manager - Order to Cash (OTC)

Accounting/Finance·Full-Time·India-Navi Mumbai

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real‑time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building the operational backbone that powers revenue integrity and customer experience across a global tax compliance business spanning 70+ countries. As Senior Manager, OTC, you'll own the end-to-end Order to Cash process globally, leading a skilled team in India while partnering with finance leaders across the Americas, EMEA, and APAC to drive process excellence, cash flow optimisation, and operational efficiency at scale. Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

More Specifically, You Will

• Own the global OTC process architecture from order intake through cash receipt and reconciliation, defining policies, procedures, and controls that ensure compliance and audit readiness across all regions.
• Lead, mentor, and develop a skilled OTC team in India while navigating matrix reporting relationships, influencing regional OTC resources globally, and fostering a environment of accountability and continuous improvement.
• Oversee order management and billing operations for SaaS and professional services revenue, ensuring accuracy for complex deal structures including multi-element arrangements, usage-based billing, and multi-currency transactions in compliance with ASC 606.
• Lead global AR collections strategy to maintain DSO within target thresholds, oversee cash application operations, and establish customer risk segmentation and proactive collection playbooks for high‑value accounts.
• Lead dispute resolution processes including root cause analysis, credit memo management, and executive‑level escalations, championing a approach that prioritizes customer experience and reduces billing friction that reduces friction in the billing and collections experience.
• Lead OTC digital transformation by identifying automation opportunities, serving as the principal stakeholder for OTC technology (Salesforce CPQ/Billing, NetSuite/ERP, cash automation tools), and leveraging AI tools to improve collections effectiveness and cash application accuracy.
• Own OTC KPI reporting (DSO, AR ageing, collection effectiveness index, bad debt reserves, cash forecast accuracy), support financial close activities, and present performance insights and improvement plans to senior finance leadership.

What You Bring to Sovos

• 15+ years of progressive Finance Operations / OTC experience, with at least 4 years in a management or senior leadership role.
• You've built deep expertise managing global OTC functions within matrix organisational structures across multiple geographies and time zones, with experience in order management, billing, AR, collections, cash application, and dispute resolution.
• You have a strong track record leading large, cross‑functional teams and leading measurable process improvements such as DSO reduction, automation implementation, and error rate reduction.
• You understand ASC 606 revenue recognition principles and their impact on billing and OTC workflows, ideally gained in a SaaS, technology, or high‑growth software company environment.
• You're proficient with ERP systems (NetSuite, SAP, or Oracle) and CRM/CPQ platforms (Salesforce preferred), OTC analytics (AR ageing, DSO, CEI, cash flow forecasting), and comfortable with AI‑assisted workflows and automation tools.
• CA, CPA, CMA, MBA (Finance), or equivalent experience in finance/accounting
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

1

Pre-Employment Assessment

Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2

Video Interview

A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3

Meeting with a Recruiter

A conversation to talk through the role, your experience, and your goals.

4

Live Interviews with the Hiring Team

Meet the people you'll work with and dig into the day‑to‑day of the role.

Life at Sovos

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Comprehensive Health Insurance (Day 1, company paid)
• Life and Accidental Insurance (company paid)
• Hybrid Work Arrangement
• Annual Health Check-up

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.